Define groups as WFO assignment groups in the Admin Console in Workforce Optimization for ITSM

---
title: Define groups as WFO assignment groups in the Admin Console in Workforce Optimization for ITSM
description: Identify existing groups relevant to WFO and add them to the Admin Console so that you can configure them easily based on your organization's needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/manage-assignment-groups-admin-console-wfo-itsm.html
release: brazil
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Admin Console, Getting started, Workforce Optimization for ITSM, IT Service Management]
---

# Define groups as WFO assignment groups in the Admin Console in Workforce Optimization for ITSM

Identify existing groups relevant to WFO and add them to the Admin Console so that you can configure them easily based on your organization's needs.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. Starting with the Australia release, Admin Console in Workforce Optimization for ITSM was already being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: admin

**Note:** The **Admin Center** navigation is only available after Admin Console in Workforce Optimization for ITSM is activated. If this navigation path is missing, ask your administrator to verify WFO ITSM activation.

## Procedure

1.  Navigate to **All** > **Workforce Optimization for ITSM** > **Admin Center**.

2.  In the **Manage assignment groups** section, select **Configure**.

    The **Manage assignment groups** screen appears.

3.  Select **Add groups**.

    **Note:** The screen displays all groups that are in the **User administration** > **Groups** list, which are not defined as **WFO assignment groups** yet.

4.  Select all groups that you want to add as the **WFO assignment group** to the admin console.

5.  Select **Save selection.**


## Result

All the selected groups are now defined as **WFO assignment groups**.

**Parent Topic:**[Admin Console in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/admin-console-wfo-itsm.md)