Setting up Demand Forecast in Workforce Optimization for ITSM

concept brazil Updated Sep 10, 2026 1 min read setting-up-demand-forecast-configurable-wfo-itsm.md

Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.

Important: Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

The image shows the end-to-end flow of setting up Demand Forecast.[Omitted image "demand-forecast-flowchart.png"] Alt text: The infographic shows the end-to-end flow of setting up Demand Forecast

Configure Demand Forecast
Define the data that you want to collect for incidents, interactions, or any table to forecast the number of agents that you require for your staffing needs.
Modify forecast parameters to visualize forecast data
Configure and tweak forecast parameters to see how the forecast behaves when you vary the period length, periods to forecast, or algorithm. You can view the modified forecast on the time-series visualization.
Create a manual adjustment for a forecast
Adjust forecasts manually to fine-tune them for greater accuracy. Create the adjustment for a specified time period and analyze how it impacts your forecast.
Demand Forecast components in Workforce Optimization for ITSM
Workforce Optimization for ITSM installs roles to administer ITSM Manager Workspace Demand Forecast, properties to configure default behavior, scheduled jobs to collect data for the configurations, tables to store data, forecast configurations to collect data for incidents and interactions and a retention policy to store metric data.

Parent Topic:Demand Forecast in Workforce Optimization for ITSM

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---
title: Setting up Demand Forecast in Workforce Optimization for ITSM
description: Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/setting-up-demand-forecast-configurable-wfo-itsm.html
release: brazil
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Demand Forecast, Scheduling, Workforce Optimization for ITSM, IT Service Management]
---

# Setting up Demand Forecast in Workforce Optimization for ITSM

Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

The image shows the end-to-end flow of setting up Demand Forecast.\[Omitted image "demand-forecast-flowchart.png"\] Alt text: The infographic shows the end-to-end flow of setting up Demand Forecast

-   **[Configure Demand Forecast](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/configure-data-collection-configurable-wfo-itsm.md)**  
Define the data that you want to collect for incidents, interactions, or any table to forecast the number of agents that you require for your staffing needs.
-   **[Modify forecast parameters to visualize forecast data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/modify-forecast-parameters-configurable-wfo-itsm.md)**  
Configure and tweak forecast parameters to see how the forecast behaves when you vary the period length, periods to forecast, or algorithm. You can view the modified forecast on the time-series visualization.
-   **[Create a manual adjustment for a forecast](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/create-manual-adjustment-configurable-wfo-itsm.md)**  
Adjust forecasts manually to fine-tune them for greater accuracy. Create the adjustment for a specified time period and analyze how it impacts your forecast.
-   **[Demand Forecast components in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-demand-forecast-reference.md)**  
Workforce Optimization for ITSM installs roles to administer ITSM Manager Workspace Demand Forecast, properties to configure default behavior, scheduled jobs to collect data for the configurations, tables to store data, forecast configurations to collect data for incidents and interactions and a retention policy to store metric data.

**Parent Topic:**[Demand Forecast in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/explore-demand-forecast-configurable-wfo-itsm.md)