Set up a work configuration

---
title: Set up a work configuration
description: Create a work configuration for a work item. Add filters that display key information that the manager wants to analyze. This work configuration will determine how the work items display on the Work scheduler calendar in manager workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/setup-work-scheduler.html
release: brazil
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Setting up, Work scheduler, Workforce Optimization for ITSM, IT Service Management]
---

# Set up a work configuration

Create a work configuration for a work item. Add filters that display key information that the manager wants to analyze. This work configuration will determine how the work items display on the Work scheduler calendar in manager workspace.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_wfo\_work\_sched.admin

## Procedure

1.  Navigate to **All** > **Work Scheduler** > **Work Configurations**.

2.  Click **New**.

3.  On the form, fill in the fields.

<table id="table_bsv_rvy_gtb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Unique name for the work configuration.

</td></tr><tr><td>

Table

</td><td>

Table for which you want to create the work configuration.The following tables are available by default to create work configurations:

-   Catalog Task
-   Change Request
-   Change Task
-   Incident
-   Interaction
-   Problem
-   Request
-   Requested Item


</td></tr><tr><td>

Description field

</td><td>

The field from the selected table that you want to use for describing the work item.

</td></tr><tr><td>

Assigned to field

</td><td>

The field from the selected table that you want to use for assigning an agent to the work item.

</td></tr><tr><td>

Assignment group field

</td><td>

The field from the selected table that you want to use for assigning a group to the work item.

</td></tr><tr><td>

Start date field

</td><td>

The field from the selected table that you want to use to display the start date for the work item.

</td></tr><tr><td>

End date field

</td><td>

The field from the selected table that you want to use to display the end date for the work item.

</td></tr><tr><td>

Default color

</td><td>

The preferred color to display the work item card in the manager workspace.

</td></tr><tr><td>

UX app route

</td><td>

The route where the card layout is defined for this work item type. The route displays in UI Builder in the list of experiences. This UX app route determines the layout of the work item card. By default, it is set to **Default card**, which displays the following fields:-   Description field
-   Assigned to field
-   Assignment group field
-   Start date field
-   End date field
If you need additional fields, you must add them in the **Extra fields** field. For information on defining a card layout, see [Create a Work Scheduler card using UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/create-workscheduler-card-wfo-itsm.md).

</td></tr><tr><td>

Order

</td><td>

The display order of the work item.

</td></tr><tr><td>

Extra fields

</td><td>

**Important:** If you need additional fields on the selected table that you would like to display in the work item card in the manager workspace, you must add it in this field.

</td></tr><tr><td>

Matching rule

</td><td>

Select a matching rule for the work configuration.

</td></tr></tbody>
</table>4.  Right-click the form header and click **Submit**.

5.  Create a work configuration filter.

    1.  In the **Work Configuration filters** related list, click **New**.

    2.  In the **Name** field, enter a unique name for the filter.

    3.  Right-click and save the form to add the selected table.

    4.  Add the desired conditions for the work configuration filter.

        For information on adding conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/c_ConditionBuilder.md).

    5.  Select **Update**.


**Parent Topic:**[Setting up Work scheduler in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/setting-up-work-scheduler.md)