Verify access criteria for a group or a team member in Workforce Optimization for ITSM

task brazil Updated Sep 10, 2026 1 min read verify-user-access-wfo-itsm.md

Check what create, read, update, and delete rights your groups or your team members have for events to make sure that they have the correct permissions that they need.

Before you begin

Important: Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Role required: sn_shift_planning.admin

Procedure

Navigate to Workspaces > Manager Workspace.
In the lists module, go to Scheduling > Event type.
Select an event for which you want to verify user access.
Select the User access tab.
Do any of the following.

To	Do this
Verify user access for all your groups	Select All my groups.
Specific groups and team members	Select Specific groups and team members. In the Specific groups field, enter the groups for which you want to verify user access. In the Team members field, select the members of your team for which you want to verify the access. Select Check user access.

The screen displays the create, read, write, and delete columns as **true** for each team member that has access to the specific type of access to the selected event.

Parent Topic:Understanding user criteria for event types in Workforce Optimization for ITSM

71 lines · 2.9 KB Wrap lines

---
title: Verify access criteria for a group or a team member in Workforce Optimization for ITSM
description: Check what create, read, update, and delete rights your groups or your team members have for events to make sure that they have the correct permissions that they need.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/verify-user-access-wfo-itsm.html
release: brazil
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Understanding user criteria for event types, Scheduling your teams' work, Scheduling, Workforce Optimization for ITSM, IT Service Management]
---

# Verify access criteria for a group or a team member in Workforce Optimization for ITSM

Check what create, read, update, and delete rights your groups or your team members have for events to make sure that they have the correct permissions that they need.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_shift\_planning.admin

## Procedure

1.  Navigate to **Workspaces** &gt; **Manager Workspace**.

2.  In the lists module, go to **Scheduling** &gt; **Event type**.

3.  Select an event for which you want to verify user access.

4.  Select the **User access** tab.

5.  Do any of the following.

<table id="choicetable_oxp_qm1_xwb"><thead><tr><th align="left" id="d391784e119">

To

</th><th align="left" id="d391784e122">

Do this

</th></tr></thead><tbody><tr><td id="d391784e128">

**Verify user access for all your groups**

</td><td>

Select **All my groups**.

</td></tr><tr><td id="d391784e140">

**Specific groups and team members**

</td><td>

1.  Select **Specific groups and team members**.
2.  In the **Specific groups** field, enter the groups for which you want to verify user access.
3.  In the **Team members** field, select the members of your team for which you want to verify the access.
4.  Select **Check user access**.


</td></tr></tbody>
</table>    The screen displays the create, read, write, and delete columns as **true** for each team member that has access to the specific type of access to the selected event.


**Parent Topic:**[Understanding user criteria for event types in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/understanding-user-criteria-event-types-wfo-itsm.md)