Work Scheduler components in Workforce Optimization for ITSM reference

---
title: Work Scheduler components in Workforce Optimization for ITSM reference
description: Workforce Optimization for ITSM has properties to configure the Work scheduler default behavior.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/work-scheduler-wfo-itsm-reference.html
release: brazil
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Work scheduler, Workforce Optimization for ITSM, IT Service Management]
---

# Work Scheduler components in Workforce Optimization for ITSM reference

Workforce Optimization for ITSM has properties to configure the Work scheduler default behavior.

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Properties

Enter **sys\_properties.list** in the Workspace filter navigator and search for the work scheduler properties listed below.

<table id="table_w1x_5k2_jtb"><thead><tr><th>

Property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

sn\_wfo\_work\_sched.allowed\_tables

</td><td>

Defines the list of tables that a Work scheduler admin \(sn\_wfo\_work\_sched.admin\) can use to create configurations for work assignments in the Workforce Optimization for ITSM manager workspace.-   **Type:** string
-   **Default value:** incident,problem,change\_request,change\_task,sc\_task,sc\_request,sc\_req\_item,interaction

</td></tr><tr><td>

sn\_wfo\_work\_sched.shift\_data\_categories

</td><td>

Comma separated sys ids for event categories that display in the Work scheduler calendar in the manager workspace.

 **Type:** string

</td></tr><tr><td>

sn\_wfo\_work\_sched.should\_fetch\_shift\_data

</td><td>

Enables the display of shift spans in Work scheduler in Workforce Optimization for ITSM manager workspace.-   **Type:** true\|false
-   **Default value:** true

</td></tr><tr><td>

sn\_wfo\_work\_sched.recommend\_criteria\_limit​

</td><td>

Defines how many matching criteria can be created for each matching rule in Work scheduler when suggestions are enabled.​-   **Type:**integer
-   **Default value:**10

</td></tr><tr><td>

sn\_wfo\_work\_sched.match\_criteria\_threshold​

</td><td>

Defines which users are shown in Work scheduler when suggestions are enabled and the matching criteria percentage is greater than the value indicated.​-   **Type:** integer
-   **Default value:** 0

</td></tr></tbody>
</table>