AI in Manufacturing Commercial Operations
ServiceNow Otto skills and agentic workflows in Manufacturing Commercial Operations help you create corrective actions and charge information for dealers.
ServiceNow Otto brings generative AI skills and agentic workflows to Manufacturing Commercial Operations (MCO). With these capabilities, managers, dealers, agents, and submitters can generate summaries instead of writing them manually. AI-generated output might be inaccurate or inappropriate, so review all output before you use it.
Within MCO, ServiceNow Otto capabilities fall into the following categories:
- Skills
- Agentic workflows
Most skills and workflows are available directly on the relevant record page, and you can also start them conversationally from the ServiceNow Otto panel. For more information about the panel, see ServiceNow Otto panel. To activate the panel, see Activate the ServiceNow Otto panel standard chat.
AI plugins for MCO
ServiceNow AI Platform and the [sn_mfg_ai_agents], [sn_mfg_gen_ai] ServiceNow Otto plugins together provide AI capabilities for MCO workflows.
These plugins are included in the existing MCO products, bringing AI-powered automation through three licensing tiers each reflecting a different level of automation maturity:
- Foundation: Default AI assistance.
- Advanced: Agentic workflows and multi-step automation.
- Prime: Custom AI agent development.
To activate a skill, follow the general procedure in Activate an AI skill, and select the MCO workflow group.
To edit a skill's prompt, duplicate the skill and edit the copy in AI Skill Kit. See Clone and edit a ServiceNow skill.
ServiceNow Otto for MCO AI agents
To view a list of all the available agents for ServiceNow Otto for TMT, see .
--- title: AI in Manufacturing Commercial Operations description: ServiceNow Otto skills and agentic workflows in Manufacturing Commercial Operations help you create corrective actions and charge information for dealers. locale: en-US canonical_url: https://www.servicenow.com/docs/r/manufacturing/ai-in-mco.html release: brazil topic_type: concept last_updated: "2026-10-02" reading_time_minutes: 1 breadcrumb: [Explore, Manufacturing Commercial Operations] --- # AI in Manufacturing Commercial Operations ServiceNow Otto skills and agentic workflows in Manufacturing Commercial Operations help you create corrective actions and charge information for dealers. ServiceNow Otto brings generative AI skills and agentic workflows to Manufacturing Commercial Operations \(MCO\). With these capabilities, managers, dealers, agents, and submitters can generate summaries instead of writing them manually. AI-generated output might be inaccurate or inappropriate, so review all output before you use it. Within MCO, ServiceNow Otto capabilities fall into the following categories: - Skills - Agentic workflows Most skills and workflows are available directly on the relevant record page, and you can also start them conversationally from the ServiceNow Otto panel. For more information about the panel, see [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/now-assist-panel-overview.md). To activate the panel, see [Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/activate-now-assist-panel.md). ## AI plugins for MCO ServiceNow AI Platform and the \[sn\_mfg\_ai\_agents\], \[sn\_mfg\_gen\_ai\] ServiceNow Otto plugins together provide AI capabilities for MCO workflows. These plugins are included in the existing MCO products, bringing AI-powered automation through three licensing tiers each reflecting a different level of automation maturity: - Foundation: Default AI assistance. - Advanced: Agentic workflows and multi-step automation. - Prime: Custom AI agent development. To activate a skill, follow the general procedure in [Activate an AI skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/configure-a-now-assist-skill.md), and select the **MCO** workflow group. To edit a skill's prompt, duplicate the skill and edit the copy in AI Skill Kit. See [Clone and edit a ServiceNow skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/clone-and-edit-servicenow-skill.md). ## ServiceNow Otto for MCO AI agents To view a list of all the available agents for ServiceNow Otto for TMT, see .
| title | AI in Manufacturing Commercial Operations |
| description | ServiceNow Otto skills and agentic workflows in Manufacturing Commercial Operations help you create corrective actions and charge information for dealers. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/manufacturing/ai-in-mco.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-10-02 |
| reading_time_minutes | 1 |
| breadcrumb | ExploreManufacturing Commercial Operations |