Assigning roles in Manufacturing Commercial Operations

Assign roles to control access to features, capabilities, and data in the Manufacturing Commercial Operations Core application.

Before you begin

Set the application scope to Manufacturing Commercial Operations using the application picker. For more information, see Application picker.

Role required: admin or sn_mfg_cmn.manufacturing_operations_admin

About this task

User with the roles listed in the following table can use the Manufacturing Commercial Operations.

Role	Description	Contains roles
sn_mfg_cmn.manufacturing_operations_admin	Administers who can access sensitive data by restricting how users acquire roles in the Manufacturing Commercial Operations applications.	sn_sls_prm_clm_mgt.bulk_upload_admin sn_sales_prm_mgmt.sales_promotion_manager sn_mfg_cmn.input_set_writer sn_labr_cmn.labr_admin sn_repr_claim_mgmt.claim_admin sn_sls_prm_clm_mgt.sales_promotion_claim sn_rcl_claim_mgmt.adminsn_prd_pm.product_catalog_admin sn_sales_prm_mgmt.sales_promotion_admin sn_prm.enterprise_partner_admin sn_dealer_mgmt.dealer_admin sn_customerservice_manager sn_claim_cmn.claims_agent sn_prm.partner_ui sn_repair_claim_mgmt.repair_pre_auth_admin
sn_claim_cmn.claims_agent	View, approve, recall, and reject claims.	sn_sales_prm_mgmt.sales_promotion_viewer sn_prm.enterprise_partner_agent sn_rcl_claim_mgmt.campaign.viewer sn_customerservice_agent sn_dealer_mgmt.dealer_viewer sn_repr_claim_mgmt.navigation_menu sn_prd_pm.product_catalog_viewer sn_repr_claim_mgmt.claim_writer sn_sls_prm_clm_mgt.sales_promotion_claim_writer sn_mfg_cmn.navigation_menu sn_repr_claim_mgmt.charge_creator financial_mgmt_user sn_repair_claim_mgmt.repair_pre_auth_viewer sn_repr_claim_mgmt.pre_auth_navigation_menu
sn_dealer_mgmt.dealer_service_advisor	Create, view, update, and cancel repair claim cases.	sn_repr_claim_mgmt.claim_creator sn_rcl_claim_mgmt.campaign.viewer sn_customerservice.customer_case_manager sn_prd_pm.external_product_viewer sn_dealer_mgmt.dealer_viewer sn_customerservice.requester sn_prm.external_partner_associate sn_repair_claim_mgmt.repair_pre_auth_admin sn_repr_claim_mgmt.pre_auth_navigation_menu
sn_dealer_mgmt.dealer_sales_agent	Create, view, update, and cancel a sales promotion claim case.	sn_dealer_mgmt.dealer_viewer sn_prm.external_partner_associate sn_sls_prm_clm_mgt.bulk_upload_creator sn_sales_prm_mgmt.sales_promotion_viewer sn_sls_prm_clm_mgt.sales_promotion_claim_creator sn_customerservice.case_contributor_creator sn_customerservice.requester
sn_rcl_claim_mgmt.recall_manager	Create, read, and update a recall campaign claim.	sn_rcl_claim_mgmt.campaign.creator
sn_sales_prm_mgmt.sales_promotion_manager	Create, read, update, and cancel a sales promotion.	sn_sales_prm_mgmt.sales_promotion_creator sn_sls_prm_clm_mgt.sales_promotion_claim_viewer sn_customerservice.csm_workspace_user sn_mfg_cmn.navigation_menu
sn_dealer_mgmt.dealer_operations_admin	Create, read, update, or cancel all claims.	sn_prm.external_partner_manager sn_sls_prm_clm_mgt.bulk_upload_admin sn_dealer_mgmt.dealer_sales_agent sn_dealer_mgmt.dealer_service_advisor
sn_rcl_claim_mgmt.recall_phase_owner	Update, publish, close, and cancel a recall campaign phase or sub-phase.	sn_rcl_claim_mgmt.campaign_phase.writer
sn_claim_cmn.warranty_specialist	View, approve, return, or reject pre-authorization requests.	sn_customerservice_agentsn_dealer_mgmt.dealer_viewer sn_repr_claim_mgmt.navigation_menu sn_prd_pm.product_catalog_viewer sn_mfg_cmn.navigation_menu financial_mgmt_user sn_repair_claim_mgmt.repair_pre_auth_writer sn_repair_claim_mgmt.repair_pre_auth_charge_creator sn_repair_claim_mgmt.claim_viewer sn_repr_claim_mgmt.pre_auth_navigation_menu
sn_mfg_qm.admin	Full access to all Quality Issue Management (QIM) features, tables, and configuration.	sn_mfg_qm.product_quality_investigation_lead sla_admin sn_mfg_qm.finance_approver sn_mfg_qm.product_non_conformance_case_resolver
sn_mfg_qm.triager	Review new submissions, check completeness, determine priority and severity, assign to resolvers, and update triage information.	sn_mfg_qm.prd_qi_viewer sn_mfg_qm.product_non_conformance_submitter sn_mfg_qm.prd_ncc_task_creator
sn_mfg_qm.resolver	Work the full PNCC playbook: correction, impacted assets, containment, and closure. Create Quality Investigations.	sn_mfg_qm.prd_qi_creator sn_rm_core.cause_action_creator sn_rm_core.rca_task_creator sn_customerservice.case_contributor_viewer sn_rm_core.issue_cause_creator sn_mfg_qm.impacted_asset_creator sn_rm_core.copq_fin_req_creator sn_align_core.apw_user sn_rm_core.rem_action_creator sn_mfg_qm.product_non_conformance_case_triager sn_rm_core.copq_planned_line_charge_creator sn_rm_core.copq_exp_line_creator sn_rm_core.correction_action_creator sn_rm_core.containment_action_creator sn_rm_core.rem_action_plan_creator sn_rm_core.task_cause_association_creator sn_rm_core.cause_action_plan_creator sn_mfg_qm.impacted_asset_action_creator
sn_mfg_qm.investigation_member.	Create, view, update, and cancel a quality investigation and related records.Sign off the investigation and move it to closure.	sn_rm_core.copq_exp_line_creator sn_mfg_qm.impacted_asset_creator sn_mfg_qm.impacted_asset_action_creator sn_rm_core.corrective_action_creator sn_rm_core.correction_action_viewer sn_rm_core.rca_task_creator sn_rm_core.issue_cause_creator sn_customerservice.csm_workspace_user sn_rm_core.preventive_action_creator sn_mfg_qm.prd_qi_writer sn_mfg_qm.prd_qi_task_writer sn_rm_core.rem_action_creator sn_rm_core.cause_action_plan_creator sn_mfg_qm.prd_ncc_viewer sn_mfg_qm.prd_ncc_task_viewer sn_rm_core.copq_planned_line_charge_creator sn_align_core.apw_user sn_rm_core.task_cause_association_creator sn_mfg_qm.stakeholder_viewer sn_rm_core.rem_action_plan_creator sn_rm_core.cause_action_creator sn_customerservice.case_contributor_viewer sn_rm_core.containment_action_creator sn_rm_core.copq_fin_req_creator
sn_mfg_qm.remediation_plan_approver.	Approve or reject remediation action plans before they are enacted.	sn_rm_core.copq_exp_line_creator sn_customerservice.csm_workspace_user sn_mfg_qm.prd_ncc_viewer sn_rm_core.cause_action_plan_viewer sn_mfg_qm.stakeholder_viewer sn_mfg_qm.prd_qi_task_viewer sn_install_base.install_base_viewer sn_rm_core.cause_action_viewer sn_rm_core.rca_task_viewer sn_rm_core.rem_action_plan_viewer sn_rm_core.copq_fin_req_viewer sn_rm_core.issue_cause_viewer sn_mfg_qm.prd_ncc_task_viewer sn_mfg_qm.prd_qi_viewer sn_mfg_qm.impacted_asset_action_viewer sn_rm_core.copq_planned_line_charge_viewer sn_mfg_qm.impacted_asset_viewer sn_rm_core.task_cause_association_viewer
sn_mfg_qm.finance_approver.	Approve Cost of Poor Quality (COPQ) financial requests and expense lines.	sn_rm_core.containment_action_viewer sn_rm_core.preventive_action_viewer sn_mfg_qm.impacted_asset_viewer sn_rm_core.copq_fin_req_viewer sn_rm_core.rem_action_viewer sn_rm_core.copq_planned_line_charge_viewer sn_customerservice.csm_workspace_user sn_mfg_qm.prd_ncc_task_viewer sn_rm_core.corrective_action_viewer sn_mfg_qm.prd_qi_task_viewer sn_rm_core.issue_cause_viewer sn_rm_core.rem_action_plan_viewer sn_rm_core.cause_action_plan_viewer sn_mfg_qm.impacted_asset_action_viewer sn_mfg_qm.prd_qi_viewer sn_rm_core.correction_action_viewer sn_mfg_qm.stakeholder_viewer sn_mfg_qm.prd_ncc_viewer sn_install_base.install_base_viewer sn_rm_core.copq_exp_line_viewer sn_rm_core.task_cause_association_viewer sn_rm_core.rca_task_viewer sn_rm_core.cause_action_viewer
sn_mfg_qm.submitter.	Create, view, update, and cancel a non-conformance case. Create a correction action and add expense lines to it.	sn_customerservice.case_contributor_creator sn_dealer_mgmt.dealer_viewer sn_customerservice.csm_workspace_user sn_mfg_qm.prd_ncc_creator sn_customerservice.service_organization_contributor sn_rm_core.correction_action_creator playbook.agentic_workflow_user sn_customerservice.requester sn_customerservice.customer_data_viewer sn_prm.external_partner_associate sn_mfg_ai_agents.submitter_ai_playbooks sn_rm_core.copq_exp_line_creator

## Procedure

Assign roles to users and groups using the ServiceNow AI Platform user administration feature.
- To assign a role to a user, see Assign a role to a user.
- To assign a role to a group, see Assign a role to a group.

title	Assigning roles in Manufacturing Commercial Operations
description	Assign roles to control access to features, capabilities, and data in the Manufacturing Commercial Operations Core application.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/manufacturing/assign-mco-roles.html
release	brazil
topic_type	task
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	ConfigureManufacturing Commercial Operations