Create an effectiveness goal

task brazil Updated Sep 10, 2026 1 min read mco-create-effectiveness-goal.md

Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.

Before you begin

Role required: admin or sn_mfg_qm.product_quality_investigation_member or sn_mfg_qm.product_non_conformance_case_resolver

About this task

You can create an effectiveness goal from a remediation action, such as a containment, correction, corrective, or preventive action, or from a remediation action plan.

Procedure

Navigate to Workspaces > CRM Workspace > List > Product Quality Investigation.
Open the remediation action or remediation action plan record that you want to measure.
- On a remediation action plan: visible while the plan is Draft, Pending review, Approved, Rejected, or In progress.
- On a remediation action: visible while the action is New, In progress, In review, or Review complete.
Select Create effectiveness goal.

Note: It is visible only while the source record is in a non-closed state.

The system creates an effectiveness goal record that extends the Goals framework table.
On the effectiveness goal form, fill in the Effectiveness goal form fields.
To add a sub-goal, select New under the Supporting Goal related list.

The parent goal field auto-populates with the effectiveness goal you're working from.
Select Qualitative Targets and add qualitative targets.

The unit of measure you select on a target determines whether the target displays under the qualitative.
Select Quantitative Targets and add quantitative targets.

The unit of measure you select on a target determines whether the target displays under the quantitative.
Select Save.

The effectiveness goal can be linked to additional remediation actions. Multiple actions can share a single effectiveness goal through the many-to-many relationship between actions and effectiveness goals.

Create a qualitative target
Create a qualitative target for an effectiveness record to define and track non-numeric success criteria for a product quality investigation.
Create a quantitative target
Create a quantitative target to define measurable numeric criteria for an effectiveness goal in a product quality investigation.
Supporting goals

Parent Topic:Create a product quality investigation

Keywords createeffectiveness goalremediation actionsupporting goaltarget

68 lines · 3.7 KB Wrap lines

---
title: Create an effectiveness goal
description: Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco-create-effectiveness-goal.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [create, effectiveness goal, remediation action, supporting goal, target]
breadcrumb: [Create a product quality investigation, Product quality investigation, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create an effectiveness goal

Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.

## Before you begin

Role required: admin or sn\_mfg\_qm.product\_quality\_investigation\_member or sn\_mfg\_qm.product\_non\_conformance\_case\_resolver

## About this task

You can create an effectiveness goal from a remediation action, such as a containment, correction, corrective, or preventive action, or from a remediation action plan.

## Procedure

1. Navigate to **Workspaces** &gt; **CRM Workspace** &gt; **List** &gt; **Product Quality Investigation**.

2. Open the remediation action or remediation action plan record that you want to measure.

- On a remediation action plan: visible while the plan is Draft, Pending review, Approved, Rejected, or In progress.
- On a remediation action: visible while the action is New, In progress, In review, or Review complete.
3. Select **Create effectiveness goal**.

**Note:** It is visible only while the source record is in a non-closed state.

The system creates an effectiveness goal record that extends the Goals framework table.

4. On the effectiveness goal form, fill in the [Effectiveness goal form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-effectiveness-goal-form.md) fields.

5. To add a sub-goal, select **New** under the **Supporting Goal** related list.

The parent goal field auto-populates with the effectiveness goal you're working from.

6. Select **Qualitative Targets** and add qualitative targets.

The unit of measure you select on a target determines whether the target displays under the qualitative.

7. Select **Quantitative Targets** and add quantitative targets.

The unit of measure you select on a target determines whether the target displays under the quantitative.

8. Select **Save**.

The effectiveness goal can be linked to additional remediation actions. Multiple actions can share a single effectiveness goal through the many-to-many relationship between actions and effectiveness goals.

- **[Create a qualitative target](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-qualitative-targets.md)**
Create a qualitative target for an effectiveness record to define and track non-numeric success criteria for a product quality investigation.
- **[Create a quantitative target](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-quantitative-targets.md)**
Create a quantitative target to define measurable numeric criteria for an effectiveness goal in a product quality investigation.
- **[Supporting goals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-supporting-goals.md)**

**Parent Topic:**[Create a product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-create-product-quality-investigation.md)