Create a sales promotion claim case

task brazil Updated Sep 10, 2026 1 min read mco-create-sls-pro-claim-case.md

Submit a sales promotion claim case to request incentive amounts for a completed sale.

Before you begin

Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or dealer sales agent (sn_dealer_mgmt.dealer_sales_agent)

Procedure

Navigate to All > Sales Promotion Claim Management > All.
Select New.

On the form, fill in the fields.

Field	Description
Asset	Asset for the claim.
Requested by	Logged in user or member of the logged in user's service organization.
Consumer	Consumer is associated with the install base.
Dealer	Business location.
Sales price	Sale price of the product sold. Select the required currency from the list

Select Continue.
On the form, fill in the fields.

Field Description

Select incentives Applicable promotion, claimed amount, and other required fields for the claim.
Select Continue.

Field	Description
Select incentives	Applicable promotion, claimed amount, and other required fields for the claim.

Process the claim in one of the following ways.

Activity	Description
Claim in review	Submit the claim for review.
Review and approve	Review the claim and approve. Enter the amount to approve.
Claim summary	View the summary of the sales promotion claims.

Result

Sales promotion claim case is created.

Parent Topic:Sales promotion claim management

Related topics

Use the Activity stream

Keywords sales promotion claimsales promotion claim casedealer sales agentincentive claimmanufacturing commercial operations

68 lines · 2.3 KB Wrap lines

---
title: Create a sales promotion claim case
description: Submit a sales promotion claim case to request incentive amounts for a completed sale.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco-create-sls-pro-claim-case.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [sales promotion claim, sales promotion claim case, dealer sales agent, incentive claim, manufacturing commercial operations]
breadcrumb: [Sales promotion claim management, Sales promotion, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a sales promotion claim case

Submit a sales promotion claim case to request incentive amounts for a completed sale.

## Before you begin

Role required: manufacturing operations admin \(sn\_mfg\_cmn.manufacturing\_operations\_admin\) or dealer sales agent \(sn\_dealer\_mgmt.dealer\_sales\_agent\)

## Procedure

1.  Navigate to **All** &gt; **Sales Promotion Claim Management** &gt; **All**.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Asset|Asset for the claim.|
    |Requested by|Logged in user or member of the logged in user's service organization.|
    |Consumer|Consumer is associated with the install base.|
    |Dealer|Business location.|
    |Sales price|Sale price of the product sold. Select the required currency from the list|

4.  Select **Continue**.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Select incentives|Applicable promotion, claimed amount, and other required fields for the claim.|

6.  Select **Continue**.

7.  Process the claim in one of the following ways.

    |Activity|Description|
    |--------|-----------|
    |**Claim in review**|Submit the claim for review.|
    |**Review and approve**|Review the claim and approve. Enter the amount to approve.|
    |**Claim summary**|View the summary of the sales promotion claims.|


## Result

Sales promotion claim case is created.

**Parent Topic:**[Sales promotion claim management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-sls-pro-clm-mgmt.md)

**Related topics**  


[Use the Activity stream](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/filter-activity-stream-csm.md)