Root cause analysis task form

reference brazil Updated Sep 10, 2026 1 min read mco-root-cause-analysis-task-form.md
Raw file servicenow.com

Root cause analysis task form enables you to enter the root cause of the product non-conformance.

Fields

Description

Number

Root cause analysis task number that is automatically generated. The number starts with RCA and incremented for every new report.

Table

Table name for which RCA must be performed.

Target id

Record for which RCA must be performed.

Parent

Parent that is used to build the hierarchical categories.

Short description

Short note.

Description

Detailed explanation of the issue.

State

State of the RCA expense line:- New

  • On hold
  • In progress
  • Closed complete
  • Closed cancelled
  • Closed incomplete

Priority

Severity of the RCA task. Options are:- Critical

  • Major
  • Moderate
  • Minor

Assignment group

Organizational units or teams responsible for handling specific tasks, cases, or issues

Assigned to

User to whom the RCA has been assigned.

**Parent Topic:**[Quality issue management form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-qim-form.md)
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