Task SLA

---
title: Task SLA
description: Create one or more Service Level Agreement \(SLA\) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco-task-sla.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Product non-conformance, Product non-conformance, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Task SLA

Create one or more Service Level Agreement \(SLA\) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.

## Before you begin

Role required: Not applicable

**Note:** Task SLAs are automatically generated by the SLA engine when records from task-based tables \(like Incident, Problem, Change Request, etc.\) meet the conditions defined in SLA definitions.

## Procedure

1.  Navigate to **Workspaces** > **CRM Workspace** > **List** > **Product Non Conformance Case** > **Task SLAs**.

2.  Select **New**.

    For detailed information on Task SLA, refer [Create an SLA definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/t_CreateAnSLADefinition.md).


**Parent Topic:**[Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-related-lists-product-non-conformance.md)

**Related topics**  


[Create SLA breakdown definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/create-sla-breakdown-definitions.md)