Using agentic workflows in ServiceNow Otto for Manufacturing Commercial Operations

concept brazil Updated Sep 10, 2026 1 min read mco-use-agenetic-workflows.md

Use the MCO AI agents within an agentic workflow to extract relevant data from repair documents, enabling the generation of corrective actions and associated charges.

Agentic workflow name	Description	Available AI agents
Execute recall campaigns faster	This workflow enhances the efficiency of recall execution by automatically creating corrective action records and corresponding charge line items using repair documents. The elimination of manual data entry and validation processes reduces cycle time, minimizes errors, and promotes consistency throughout recall operations.	Create recall corrective actions AI agent Plan and execute recall campaign phases and subphases AI agent

Agentic workflow name

Description

Available AI agents

Execute recall campaigns faster

This workflow enhances the efficiency of recall execution by automatically creating corrective action records and corresponding charge line items using repair documents. The elimination of manual data entry and validation processes reduces cycle time, minimizes errors, and promotes consistency throughout recall operations.

Create recall corrective actions AI agent

Plan and execute recall campaign phases and subphases AI agent

Enable security implementation to execute AI agents and agentic workflows through Access Control Lists \(ACLs\) and user identities. For more information, see [Implement access control in AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/aia-security-implementation.md)

Important: By default, all agent workflow and AI agent records are read-only.

To run the AI agents autonomously, you must first duplicate the agentic workflow, and then proceed with the following steps:

Activate the agentic workflow.
Activate all agents within the agentic workflow.
Activate the trigger to invoke the agentic workflow automatically. The triggers for each agentic workflow must be unique. If you prefer to invoke it manually, activating the trigger isn’t necessary.

Related topics

Explore AI agents

[bundle-platai.mco-ai-agents]

Large language models on the ServiceNow AI Platform

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---
title: Using agentic workflows in ServiceNow Otto for Manufacturing Commercial Operations
description: Use the MCO AI agents within an agentic workflow to extract relevant data from repair documents, enabling the generation of corrective actions and associated charges.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco-use-agenetic-workflows.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [AI in Manufacturing Commercial Operations, Explore, Manufacturing Commercial Operations]
---

# Using agentic workflows in ServiceNow Otto for Manufacturing Commercial Operations

Use the MCO AI agents within an agentic workflow to extract relevant data from repair documents, enabling the generation of corrective actions and associated charges.

<table id="table_zyk_1c2_dhc"><thead><tr><th>

Agentic workflow name

</th><th>

Description

</th><th>

Available AI agents

</th></tr></thead><tbody><tr><td>

Execute recall campaigns faster

</td><td>

This workflow enhances the efficiency of recall execution by automatically creating corrective action records and corresponding charge line items using repair documents. The elimination of manual data entry and validation processes reduces cycle time, minimizes errors, and promotes consistency throughout recall operations.

</td><td>

Create recall corrective actions AI agent

 Plan and execute recall campaign phases and subphases AI agent

</td></tr></tbody>
</table>Enable security implementation to execute AI agents and agentic workflows through Access Control Lists \(ACLs\) and user identities. For more information, see [Implement access control in AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/aia-security-implementation.md)

**Important:** By default, all agent workflow and AI agent records are read-only.

To run the AI agents autonomously, you must first [duplicate the agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/clone-aia-usecase.md), and then proceed with the following steps:

-   Activate the agentic workflow.
-   Activate all agents within the agentic workflow.
-   Activate the trigger to invoke the agentic workflow automatically. The triggers for each agentic workflow must be unique. If you prefer to invoke it manually, activating the trigger isn’t necessary.

**Related topics**  


[Explore AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/exploring-ai-agents.md)

[bundle-platai.mco-ai-agents]

[Large language models on the ServiceNow AI Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/exploring-large-language-models.md)