Sales Promotion Campaign Claim tables
The sales promotion campaign claim tables store the promotion, case, and claim details used to manage sales promotion campaigns in Manufacturing Commercial Operations.
Sales Promotion feature
The sales promotion feature adds or modifies the existing tables:
- Expense Line [fm_expense_line]
- Case [sn_customerservice_case]
- Case Line [sn_case_line]
The sales promotion feature adds the following tables.
|
Label |
Description |
|---|---|
|
Sales Promotion[sn_sales_prm_mgmt_sales_promotion] |
Stores the sales promotion details, which include promotion name, start and end date of the promotion, incentive type, and incentive percentage. The checklist template provides the details of the documents required during the approval process. |
|
Promotion Type[sn_sales_prm_mgmt_promotion_type] |
Stores the promotion type details. Possible types are the following: - trading promotion
|
|
MCO Input Set[sn_mfg_cmn_mco_input_set] |
Stores the grouping information for input attributes. |
|
MCO Input Attribute[sn_mfg_cmn_mco_input_attributes] |
Stores the attributes or input variables for an input group. |
|
Applicable Product[sn_sales_prm_mgmt_applicable_product] |
Stores the product details which are applicable for the target sales promotion campaign. It can be based on the specific model (manufacturer) or asset (lot or serial number) level. |
|
Claim Case[sn_claim_cmn_case] |
Stores the input provided by the dealer to the manufacturer when the claim request is raised. Retrieves this information from the Promotion input table. |
|
Visibility Criteria[sn_sales_prm_mgmt_visibility_criteria] |
Stores and displays the dealer name for which the target sales promotion is applicable. |
|
Sales Promotion Claim Case[sn_sls_prm_clm_mgt_case] |
Stores the claim case and claim case line progress state information. For example, the claim case can be in the draft, submitted, review, or approved state. |
|
Sales Promotion Claim Case Line[sn_sls_prm_clm_mgt_case_line] |
Stores the information about the claim, such as the claim date, amount claimed, status of the claim, and asset. |
|
Expense Line[fm_expense_line] |
Automatically populates the short description of expense lines with the work order short description when expense lines are manually created from work orders. |
|
Claim Case Line[sn_claim_cmn_case_line] |
Stores the details of the items pertaining to a claim header. |
|
Case[sn_customerservice_case] |
Stores the case records created and submitted by the dealer. |
|
Case Line[sn_case_line] |
Stores the case line item records. |
Parent Topic:Sales promotion campaign data model
--- title: Sales Promotion Campaign Claim tables description: The sales promotion campaign claim tables store the promotion, case, and claim details used to manage sales promotion campaigns in Manufacturing Commercial Operations. locale: en-US canonical_url: https://www.servicenow.com/docs/r/manufacturing/sales-promotion-campaign-claim-table.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Sales promotion campaign data model, Data model, Reference, Manufacturing Commercial Operations] --- # Sales Promotion Campaign Claim tables The sales promotion campaign claim tables store the promotion, case, and claim details used to manage sales promotion campaigns in Manufacturing Commercial Operations. ## Sales Promotion feature The sales promotion feature adds or modifies the existing tables: - Expense Line \[fm\_expense\_line\] - Case \[sn\_customerservice\_case\] - Case Line \[sn\_case\_line\] The sales promotion feature adds the following tables. <table id="table_ywt_vgz_r2c"><thead><tr><th> Label </th><th> Description </th></tr></thead><tbody><tr><td> Sales Promotion\[sn\_sales\_prm\_mgmt\_sales\_promotion\] </td><td> Stores the sales promotion details, which include promotion name, start and end date of the promotion, incentive type, and incentive percentage. The checklist template provides the details of the documents required during the approval process. </td></tr><tr><td> Promotion Type\[sn\_sales\_prm\_mgmt\_promotion\_type\] </td><td> Stores the promotion type details. Possible types are the following: - trading promotion - senior citizen promotion - veteran promotion </td></tr><tr><td> MCO Input Set\[sn\_mfg\_cmn\_mco\_input\_set\] </td><td> Stores the grouping information for input attributes. </td></tr><tr><td> MCO Input Attribute\[sn\_mfg\_cmn\_mco\_input\_attributes\] </td><td> Stores the attributes or input variables for an input group. </td></tr><tr><td> Applicable Product\[sn\_sales\_prm\_mgmt\_applicable\_product\] </td><td> Stores the product details which are applicable for the target sales promotion campaign. It can be based on the specific model \(manufacturer\) or asset \(lot or serial number\) level. </td></tr><tr><td> Claim Case\[sn\_claim\_cmn\_case\] </td><td> Stores the input provided by the dealer to the manufacturer when the claim request is raised. Retrieves this information from the Promotion input table. </td></tr><tr><td> Visibility Criteria\[sn\_sales\_prm\_mgmt\_visibility\_criteria\] </td><td> Stores and displays the dealer name for which the target sales promotion is applicable. </td></tr><tr><td> Sales Promotion Claim Case\[sn\_sls\_prm\_clm\_mgt\_case\] </td><td> Stores the claim case and claim case line progress state information. For example, the claim case can be in the draft, submitted, review, or approved state. </td></tr><tr><td> Sales Promotion Claim Case Line\[sn\_sls\_prm\_clm\_mgt\_case\_line\] </td><td> Stores the information about the claim, such as the claim date, amount claimed, status of the claim, and asset. </td></tr><tr><td> Expense Line\[fm\_expense\_line\] </td><td> Automatically populates the short description of expense lines with the work order short description when expense lines are manually created from work orders. </td></tr><tr><td> Claim Case Line\[sn\_claim\_cmn\_case\_line\] </td><td> Stores the details of the items pertaining to a claim header. </td></tr><tr><td> Case\[sn\_customerservice\_case\] </td><td> Stores the case records created and submitted by the dealer. </td></tr><tr><td> Case Line\[sn\_case\_line\] </td><td> Stores the case line item records. </td></tr></tbody> </table>To learn more about the Case and Case Line, see [Case Lines and Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/csm-case-mgmt-case-lines.md). **Parent Topic:**[Sales promotion campaign data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/sales-promotion-campaign-claims.md)
| title | Sales Promotion Campaign Claim tables |
| description | The sales promotion campaign claim tables store the promotion, case, and claim details used to manage sales promotion campaigns in Manufacturing Commercial Operations. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/manufacturing/sales-promotion-campaign-claim-table.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Sales promotion campaign data modelData modelReferenceManufacturing Commercial Operations |