Mobile critical alerts

concept brazil Updated Sep 10, 2026 1 min read critical-alerts1.md

Send your users critical alerts, even if they set their mobile device to Do Not Disturb or Silent mode. Configure these visual and audio alerts to be sent when an issue needs immediate attention. Example scenarios can be to inform the user of an essential update, or to publicize a major incident that requires a speedy response.

For users to receive critical alerts, the feature must be enabled on the user’s mobile device. If the feature is not enabled, the critical alert is delivered as a regular push notification, however it is labeled as critical in the notifications area.

For more information on enabling critical alerts, see Enable critical alerts to override do not disturb setting.
For the user-related topic, see Critical alerts.
Enable critical alerts to override do not disturb setting
Enable the Override do not disturb setting to receive critical push notifications. Managers and admins can reach out to their on-call members even when their phones are set to Do Not Disturb mode.
Create mobile critical alerts
Create a critical alert from an existing push notification.
Critical alerts from push notifications using JSON code
You can make a push notification into a critical alert with the addition of some JSON code. Different JSON code is used for iOS and Android operating systems and for the ITSM business unit.

Parent Topic:Mobile push notifications

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---
title: Mobile critical alerts
description: Send your users critical alerts, even if they set their mobile device to Do Not Disturb or Silent mode. Configure these visual and audio alerts to be sent when an issue needs immediate attention. Example scenarios can be to inform the user of an essential update, or to publicize a major incident that requires a speedy response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/mobile/critical-alerts1.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Push notifications, Before implementation, Configuration detail, Configuring the Mobile Platform, Mobile Platform]
---

# Mobile critical alerts

- For more information on enabling critical alerts, see [Enable critical alerts to override do not disturb setting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/critical-alerts-override.md).
- For the user-related topic, see [Critical alerts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/critical-alert-enable.md).

- **[Enable critical alerts to override do not disturb setting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/critical-alerts-override.md)**
Enable the Override do not disturb setting to receive critical push notifications. Managers and admins can reach out to their on-call members even when their phones are set to Do Not Disturb mode.
- **[Create mobile critical alerts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/mobile-critical-alerts-create.md)**
Create a critical alert from an existing push notification.
- **[Critical alerts from push notifications using JSON code](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/mobile-citical-alert-code.md)**
You can make a push notification into a critical alert with the addition of some JSON code. Different JSON code is used for iOS and Android operating systems and for the ITSM business unit.

**Parent Topic:**[Mobile push notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/sg-mobile-push-notifications.md)