Mobile impersonation
Use mobile impersonation to impersonate authenticated users for testing purposes and view impersonation logs.
For instructions to enable and disable this feature, see Enable or disable impersonation in mobile apps.
|
As an administrator or an impersonator, use impersonation to view a ServiceNow mobile app exactly as another user would see the app. While impersonating another user, the app displays a banner at the top of the screen with the name of user being impersonated. Impersonation logging and limitations for mobile are the same as those when using impersonation in the web-based UI. For details see Impersonate a user. |
[Omitted image "mobile-impersonation.png"] Alt text: Mobile app displaying an impersonation banner |
In addition to the limitations listed in Impersonate a user, the following are not supported when using impersonation in ServiceNow mobile:
-
Virtual Agent
-
Offline mode.
-
Security PIN
-
Enable or disable impersonation in mobile apps
Learn how to enable or disable impersonation in your ServiceNow mobile apps.
--- title: Mobile impersonation description: Use mobile impersonation to impersonate authenticated users for testing purposes and view impersonation logs. locale: en-US canonical_url: https://www.servicenow.com/docs/r/mobile/mobile-impersonation.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configuring the Mobile Platform, Mobile Platform] --- # Mobile impersonation Use mobile impersonation to impersonate authenticated users for testing purposes and view impersonation logs. For instructions to enable and disable this feature, see [Enable or disable impersonation in mobile apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/mobile-impersonate-2.md). <table id="table_bl4_qlf_14b"><tbody><tr><td> As an administrator or an impersonator, use impersonation to view a ServiceNow mobile app exactly as another user would see the app. While impersonating another user, the app displays a banner at the top of the screen with the name of user being impersonated. Impersonation logging and limitations for mobile are the same as those when using impersonation in the web-based UI. For details see [Impersonate a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/c_ImpersonateAUser.md). </td><td> \[Omitted image "mobile-impersonation.png"\] Alt text: Mobile app displaying an impersonation banner </td></tr></tbody> </table>## Limitations of mobile impersonation In addition to the limitations listed in [Impersonate a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/c_ImpersonateAUser.md), the following are not supported when using impersonation in ServiceNow mobile: - Virtual Agent - Offline mode. - Security PIN - **[Enable or disable impersonation in mobile apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/mobile-impersonate-2.md)** Learn how to enable or disable impersonation in your ServiceNow mobile apps.
| title | Mobile impersonation |
| description | Use mobile impersonation to impersonate authenticated users for testing purposes and view impersonation logs. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/mobile/mobile-impersonation.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configuring the Mobile PlatformMobile Platform |