Otto for Mobile Agent

concept brazil Updated Sep 10, 2026 1 min read now-assist-agents-mobile.md

Use generative AI skills in your Mobile Agent® app to get answers and complete tasks more efficiently.

ServiceNow Otto® Mobile Agent® skills:

Record summarization
Resolution notes generation

[Omitted image "na-record-summarization.png"] Alt text: now support chat with a summarized record displayed

The Otto summarize record skill allows you to use generative AI to create a condensed summary of a chosen work order task. You can either open Otto from within a record and select the Summarize Record option, or open Otto from the Home Screen and type “Summarize” to choose which work order task should be summarized.

For more info on how to use the summarize record skill, see Generate a record summary on mobile.

[Omitted image "na-resolution-notes-condensed.png"] Alt text: generated closure notes

The resolution notes generation skill generates a condensed version of an incident’s resolution notes using Otto. Agents can then edit the resolution notes before submitting them and saving them to the work order record.

For more info on how to use the resolution notes generation skill, see Generate work order resolution notes on mobile.

Keywords Now Assistgenerative AIOtto

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---
title: Otto for Mobile Agent
description: Use generative AI skills in your Mobile Agent app to get answers and complete tasks more efficiently.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/mobile/now-assist-agents-mobile.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, generative AI, Otto]
breadcrumb: [Exploring Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# Otto for Mobile Agent

Use generative AI skills in your Mobile Agent® app to get answers and complete tasks more efficiently.

ServiceNow Otto® Mobile Agent® skills:

-   Record summarization
-   Resolution notes generation

\[Omitted image "na-record-summarization.png"\] Alt text: now support chat with a summarized record displayed

The Otto summarize record skill allows you to use generative AI to create a condensed summary of a chosen work order task. You can either open Otto from within a record and select the **Summarize Record** option, or open Otto from the Home Screen and type “Summarize” to choose which work order task should be summarized.

For more info on how to use the summarize record skill, see [Generate a record summary on mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/generate-a-record-summary-on-mobile.md).

\[Omitted image "na-resolution-notes-condensed.png"\] Alt text: generated closure notes

The resolution notes generation skill generates a condensed version of an incident’s resolution notes using Otto. Agents can then edit the resolution notes before submitting them and saving them to the work order record.

For more info on how to use the resolution notes generation skill, see [Generate work order resolution notes on mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/generate-work-order-res-notes.md).