Enable mobile universal linking

task brazil Updated Sep 10, 2026 1 min read universal-linking-enable.md

Enable the universal linking option if you want a web banner displayed on specified pages of the ServiceNow platform website. By default the mobile universal linking option is not available in the base system.

Before you begin

Role required: admin

Procedure

In the web-based UI, enter sys_properties.list in the filter navigator, to open a list of system properties.
In the Name field, search for the term *universal.
Select the property glide.sg.universal_links.enabled.
In the universal links system property table, set the Value field to true.
Right-click in the header and select Save.
In the web-based UI, enter sys_sg_mobile_application.list in the filter navigator to open a list of mobile applications in the sys_sg_mobile_application table.
Select the Request record, and open the Deep Link Configuration tab.
Select the Route to Public Store if not installed check box to enable it.
Right-click in the header and select Save.
Repeat Steps 6 through 9 for the Agent record.

What to do next

After you have enabled the mobile universal linking feature, you can perform the following configuration:

Define specific ServiceNow platform website pages to display the web banner, where the user does not have a specific mobile app installed. See, Mobile universal linking for supported URLs.

Parent Topic:Universal linking for mobile

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---
title: Enable mobile universal linking
description: Enable the universal linking option if you want a web banner displayed on specified pages of the ServiceNow platform website. By default the mobile universal linking option is not available in the base system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/mobile/universal-linking-enable.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Universal linking, Mobile URLs, Configuring the Mobile Platform, Mobile Platform]
---

# Enable mobile universal linking

## Before you begin

Role required: admin

## Procedure

1. In the web-based UI, enter `sys_properties.list` in the filter navigator, to open a list of system properties.

2. In the **Name** field, search for the term `*universal`.

3. Select the property `glide.sg.universal_links.enabled`.

4. In the universal links system property table, set the **Value** field to `true`.

5. Right-click in the header and select **Save**.

6. In the web-based UI, enter `sys_sg_mobile_application.list` in the filter navigator to open a list of mobile applications in the `sys_sg_mobile_application` table.

7. Select the **Request** record, and open the **Deep Link Configuration** tab.

8. Select the **Route to Public Store if not installed** check box to enable it.

9. Right-click in the header and select **Save**.

10. Repeat Steps 6 through 9 for the **Agent** record.

## What to do next

After you have enabled the mobile universal linking feature, you can perform the following configuration:

Define specific ServiceNow platform website pages to display the web banner, where the user does not have a specific mobile app installed. See, [Mobile universal linking for supported URLs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/universal-linking-support-urls.md).

**Parent Topic:**[Universal linking for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/universal-links-mobile.md)