Chief Information Officer Dashboard data visualizations

Use these data visualizations to get high-level and detailed views of how information is used in your organization.

Overview tab

For more information about indicator data sources, see Chief Information Officer Dashboard indicators.

Column	Visualization	Visualization Type	Data Source
Value	Total combined value YTD	Single score	Formula indicator: Total Value YTD
Value	Value components YTD	Vertical bar	Formula indicator: Total Value YTD
Operations	% breached SLA	Single score	Formula indicator: % open and overdue incident assignments
Operations	Cloud health score	Single score	Automated indicator: CMDB Health Scorecard
Operations	CMDB health score by health metric	Line	Automated indicator: CMDB Health Scorecard
Operations	% SLA by priority	Donut	Formula indicator: % incidents resolved in time
Security	New security issues	Single score	Automated indicator: Number of new security incidents
Security	Active P1s	Single score	Automated indicator: SI - Incident Priority 1
Security	Total issues by priority	Vertical bar	Automated indicator: Number of open security incidents
Security	P1 issues trend	Line	Automated indicator: SI - Incident Priority 1
Execution	Active projects	Single score	Automated indicator: PPM - Number of Active Projects
Execution	Active projects in red	Single score	Automated indicator: PPM - Number of Active Red Projects
Execution	Projects in red by portfolio	Vertical bar	Automated indicator: PPM - Number of Active Red Projects
Execution	Projects by state	Donut	Automated indicator: PPM - Number of Active Projects
Experience	eSAT	Single score	Automated indicator: eSAT monthly
Experience	Self-Service: Success Rate	Single score	Formula indicator: Self-Service: Success Rate
Experience	Self-Service: Success Rate trend	Line	Formula indicator: Self-Service: Success Rate
Experience	eSAT trend	Line	Automated indicator: eSAT monthly

Value tab

Column	Visualization	Visualization Type	Data Source
Revenue	Pipeline closed	Single score	Manual indicator: Revenue impact
Revenue	Pipeline by portfolio	Vertical bar	Manual indicator: Revenue impact
Cost Impact	Total cost	Single score	Manual indicator: Cost impact
Cost Impact	Cost by portfolio	Vertical bar	Manual indicator: Cost impact

Operations tab

Column	Visualization	Visualization Type	Data Source
Incident Management	Mean time to resolve	Single score	Formula indicator: Average close time of incidents
Incident Management	% breached SLA	Single score	Formula indicator: % open and overdue incident assignments
Incident Management	Open incidents by age	Vertical bar	Automated indicator: Number of open incidents
Incident Management	% SLA trend by priority	Line	Formula indicator: % incidents resolved in time
Request Management	Requests backlog growth	Single score	Formula indicator: Requests backlog growth
Request Management	Open requests	Single score	Automated indicator: Number of open requests
Request Management	Requests by priority	Horizontal bar	Automated indicator: Number of open requests
Request Management	Avg time to close requests	Line	Formula indicator: Average close time of requests
Change Management	% Urgent changes	Single score	Formula indicator: % of urgent changes
Change Management	% of Unsuccessful changes	Single score	Formula indicator: % unsuccessful changes
Change Management	Average age of open changes by priority	Vertical bar	Formula indicator: Average age of open changes
Change Management	Change backlog growth	Line	Formula indicator: Change backlog growth
CMDB	Count of CIs monitored	Single score	Automated indicator: Number of Monitored Configuration Items
CMDB	Avg CIs fault count	Single score	Automated indicator: Avg CIs Fault count
CMDB	CMDB health results	Vertical bar	Automated indicator: CMDB health results
CMDB	CMDB health scorecard	Vertical bar	Automated indicator: CMDB Health Scorecard
Asset Management	Potential savings	Single score	Automated indicator: Potential Savings
Asset Management	Percent spend not in use	Single score	Formula indicator: Percent Spend Not in Use
Asset Management	Percent spend not in use - by product	Vertical bar	Formula indicator: Percent Spend Not in Use
Asset Management	Potential savings - by product	Vertical bar	Automated indicator: Potential savings

Security tab

Column	Visualization	Visualization Type	Data Source
Security Incident Response	Active P1s	Single score	Automated indicator: SI - Incident Priority 1
Security Incident Response	Open Issues By Age	Vertical bar	Automated indicator: Number of open security incidents
Security Incident Response	P1 trend	Line	Automated indicator: SI - Incident Priority 1
Vulnerability Management	Avg vulnerability age	Single score	Formula indicator: Average Age of Vulnerable Items
Vulnerability Management	P1 vulnerabilities	Single score	Automated indicator: Critical Vulnerable Items
Vulnerability Management	Vulnerabilities by age	Vertical bar	Automated indicator: Unassigned Vulnerable Items
Vulnerability Management	P1 vulnerabilities trend	Line	Automated indicator: Critical Vulnerable Items
Security Patching	Vuln deferred	Single score	Automated indicator: Deferred Vulnerable Items
Security Patching	Vuln patching SLA attainment	Single score	Formula indicator: Vulnerable Items Mean Time to Remediate
Security Patching	Closed vuln which met target	Vertical bar	Automated indicator: Closed Vulnerable Items (Target Met)
Security Patching	Deferred Vulnerable Items by Reason	Donut	Automated indicator: Deferred Vulnerable Items
Compliance	Compliance score	Single score	Automated indicator: Policy Compliance Score Percentage
Compliance	# of failed controls	Single score	Automated indicator: # of Failed Control Indicators
Compliance	Citation compliance score percentage	Donut	Automated indicator: Citation compliance score percentage
Compliance	Policy compliance score percentage	Vertical bar	Automated indicator: Policy Compliance Score Percentage

Execution tab

Column	Visualization	Visualization Type	Data Source
Innovation Management	Average age of open ideas	Single score	Formula indicator: PPM:Average Age of Open Ideas
Innovation Management	% of ideas converted	Single score	Formula indicator: PPM:% of Ideas Converted
Innovation Management	Converted ideas by categories	Line	Automated indicator: PPM:Ideas Converted
Innovation Management	Open ideas by state	Vertical bar	Automated indicator: PPM:Open Ideas
Demand Management	Average age open demand	Single score	Formula indicator: PPM:Average Age of Open Ideas
Demand Management	% of Demands to Projects last 12 months	Single score	PPM - Percentage of Demand to Project Last 12 months
Demand Management	Open Demands by state	Donut	Automated indicator: PPM - Open Demands Submitted, Screening, Qualified or Approved
Demand Management	Converted Demands trend	Line	Automated indicator: PPM - Number of Demands With Projects This Month
Project Portfolio Management	Total Projects	Single score	Automated indicator: PPM - Number of Active Projects
Project Portfolio Management	Projects with critical issues	Single score	Automated indicator: PPM - Number of Projects With Critical Issues
Project Portfolio Management	Projects by portfolio	Vertical bar	Automated indicator: PPM - Number of Active Projects
Project Portfolio Management	Projects by investment class	Donut	Automated indicator: PPM - Number of Active Projects
Resource Management	Total Allocated	Single score	Automated indicator: Total Allocated hrs
Resource Management	Total Availability	Single score	Automated indicator: Total available hrs
Resource Management	Allocated quarterly trend	Line	Formula indicator: Total allocated hours quarterly
Resource Management	Availability quarterly trend	Line	Formula indicator: Total available hours quarterly
Cost Management	Planned cost	Single score	Automated indicator: PPM - Planned Cost
Cost Management	Actual cost	Single score	Automated indicator: PPM - Actual Cost
Cost Management	Variance by portfolio	Vertical bar	Formula indicator: Variance by portfolio

Experience tab

Column	Visualization	Visualization Type	Data Source
Self-Service	Self-Service: Success Rate	Single score	Formula indicator: Self-Service: Success Rate
Self-Service	Self-Service: Engagements	Single score	Formula indicator: Self-Service: Engagements
Self-Service	Self-Service: Success Rate trend	Area	Formula indicator: Self-Service: Success Rate
Self-Service	Self-Service: Engagement trend	Area	Formula indicator: Self-Service: Engagements
Survey Management	eSAT score	Single score	Automated indicator: eSAT monthly
Survey Management	cSAT monthly	Single score	Automated indicator: cSAT monthly
Survey Management	eSAT monthly trend	Area	Automated indicator: eSAT monthly
Survey Management	cSAT monthly trend	Area	Automated indicator: cSAT monthly

title	Chief Information Officer Dashboard data visualizations
description	Use these data visualizations to get high-level and detailed views of how information is used in your organization.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/now-intelligence/cio-db-dvs.html
release	brazil
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	5
breadcrumb	Chief Information Officer \(CIO\) DashboardExecutive dashboard overviewPlatform Analytics