Activate Process Inefficiency Highlights skill

task brazil Updated Sep 10, 2026 1 min read activate-highlight-skills.md
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Activate the Process Inefficiency Highlights skill to be able to use ServiceNow Otto for Process Mining to generate highlights for improvement opportunities.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > AI Admin Hub > Skills.

  2. Select Platform > Other.

  3. Select Process Inefficiency Highlights from the list of AI skills for Platform.

  4. Select Turn on for the Process Inefficiency Highlights skill.

    The skill is activated for your instance.

Parent Topic:Working with process inefficiency highlights using AI

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