Generate process configuration using AI skill

task brazil Updated Sep 10, 2026 1 min read activate-pro-config-skill.md
Raw file servicenow.com

Use AI to generate a suggestion for the process configuration fields for a table, instead of selecting each field manually.

Before you begin

Role required: admin

Note: This skill is activated by default. If it is turned off, you can activate it with the following procedure.

About this task

AI analyzes your table's fields and how frequently they change, then suggests which fields to use for your control flow (state), team, and agent definitions, along with suggested breakdown, work notes, and root-cause-analysis fields.

Activate the skill

Procedure

  1. Navigate to All > AI Admin Hub > Skills.

  2. Select Platform > Other.

  3. Select Generate process configuration from the list of AI skills for Platform.

  4. Select Activate skill for the Generate process configuration skill.

    The skill is activated for your instance.

What to do next

To generate process configuration using AI, see Generate process configuration with AI.

Parent Topic:Configuring ServiceNow Otto for Process Mining

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