Apply metrics

task brazil Updated Sep 10, 2026 1 min read apply-metrics.md

Refine your project visualization to show the KPIs and metrics that are more relevant to your process goals.

Before you begin

Role required: sn_process_mining_analyst, sn_process_mining_power_user, or sn_process_mining_admin

Note: Duration metrics do not apply to activities, so aren't displayed for them.

Procedure

From the process map screen, select from the list the Primary Metric you want the map to show.

Metric	Description
Total Occurrences	Number of records that follow a route, including repetitions. Default option.
Unique Occurrences	Number of records that follow a route, excluding repetitions.
Max Repeat Occurrences	Maximum number of times an activity or connection repeated in the same route.
Min Duration	Shortest time a record took to complete a route.
Max Duration	Longest time a record took to complete a route.
Avg Duration	Average time in days that records took to complete a route, from the time records were opened to closed.
Total Duration	Sum total of all duration times, from the first to the last event, for all records that follow a route.
Std Deviation	Variation from the route duration average value.
Med Duration	Duration middle value, or average of two middle values.

Select a Secondary Metric to show.

Result

The process map automatically refreshes showing the metric selection. The numbers on the metrics box ([Omitted image "metrics-boxes.png"] Alt text: metrics-boxes) on a route correspond to the metrics you selected.

Parent Topic:Filtering project data

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---
title: Apply metrics
description: Refine your project visualization to show the KPIs and metrics that are more relevant to your process goals.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/now-intelligence/process-mining/apply-metrics.html
release: brazil
product: Process Mining
classification: process-mining
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Filtering project data, Analyzing and getting process insights, Use, Process Mining, Platform Analytics]
---

# Apply metrics

Refine your project visualization to show the KPIs and metrics that are more relevant to your process goals.

## Before you begin

Role required: sn\_process\_mining\_analyst, sn\_process\_mining\_power\_user, or sn\_process\_mining\_admin

**Note:** Duration metrics do not apply to activities, so aren't displayed for them.

## Procedure

1.  From the process map screen, select from the list the **Primary Metric** you want the map to show.

    |Metric|Description|
    |------|-----------|
    |**Total Occurrences**|Number of records that follow a route, including repetitions. Default option.|
    |**Unique Occurrences**|Number of records that follow a route, excluding repetitions.|
    |**Max Repeat Occurrences**|Maximum number of times an activity or connection repeated in the same route.|
    |**Min Duration**|Shortest time a record took to complete a route.|
    |**Max Duration**|Longest time a record took to complete a route.|
    |**Avg Duration**|Average time in days that records took to complete a route, from the time records were opened to closed.|
    |**Total Duration**|Sum total of all duration times, from the first to the last event, for all records that follow a route.|
    |**Std Deviation**|Variation from the route duration average value.|
    |**Med Duration**|Duration middle value, or average of two middle values.|

2.  Select a **Secondary Metric** to show.


## Result

The process map automatically refreshes showing the metric selection. The numbers on the metrics box \(\[Omitted image "metrics-boxes.png"\] Alt text: metrics-boxes\) on a route correspond to the metrics you selected.

**Parent Topic:**[Filtering project data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/now-intelligence/process-mining/filter-project.md)