Group a report by service catalog variables

task brazil Updated Sep 10, 2026 1 min read group-rep-service-catalog-variables.md
Raw file servicenow.com

You can create reports grouped by variable on a selected service catalog item. In addition, you can create filters on the same variable. For example, if a mobile phone item has a storage variable, you can create a report that only shows those phones with 32 GB of storage.

Before you begin

Role required: itil, report_user, report_group, report_global, report_admin, or admin. To create a meaningful report, you must have the right to access the data you want to report on.

About this task

You can apply these steps to any report type as long as the report source has variables associated with it. If the report source doesn’t have variables, the Variables option doesn’t display in the Group by and Stack by fields.

Note: List, Box, Trendbox, and Pivot reports can’t use service catalog variables as a primary or secondary Group by. Single Score, Calendar, Control, and Map reports don’t support Group by on any fields. List reports can use service catalog variables as columns.

Procedure

  1. Open the Platform Analytics Data visualization library and select Create data visualization, then select Core UI in the modal that opens.

    The com.snc.par.coreui.report_create.enabled system property must be true.

  2. On the Data tab, give the report a name that reflects the information being grouped.

  3. Select a report source that has variables associated with it.

    There are two kinds of report sources.

    Report source Description
    Data source A table with filters applied to provide a single source of information for all users.
    Table The raw data from a table with no filters applied.
  4. Select Next.

  5. On the Type tab, select the report type and select Next.

  6. On the Configure tab, select Variables from the Group by or Stack by filters.

    [Omitted image "group-by-variables.png"] Alt text: Configure tab > group by or stack by variables

  7. Search for and select the variable associated with the item to group or stack by.

  8. Continue to configure and style the report according to its report type.

    See Core UI Report types.

Parent Topic:Report on service catalog variables

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