See Spotlight score details

task brazil Updated Sep 10, 2026 1 min read view-details-of-a-spotlight.md
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To see the criteria whose weights contributed to a Spotlight score, view the details of the Spotlight record.

Before you begin

Role required: pa_spotlight or admin

Procedure

  1. Navigate to All > Spotlight > Spotlight or view the Spotlights related list in a Spotlight Group record.

  2. Locate the Spotlight that interests you and click the information icon [Omitted image "PreviewIcon.png"] Alt text:.

  3. Click Open Record

Result

The Spotlight record opens. In the Spotlight Audits related list, you can see which Spotlight criteria the record met and the contribution of each criterion to the total score.

Spotlight criteria contributing to total score

Consider the Spotlight record for Incident INC0006831, which had a Spotlight score of 1,200 against a threshold of 1,000.

[Omitted image "spotlight-record-entry.png"] Alt text: The Spotlights list showing the preview of the Spotlight for Incident INC0006831

Opening the Spotlight record, you see that the following criteria weights contributed to the total score:

Criteria Weight
Open incidents not updated 30 days 1,000
Incidents older than 28 days 25
Incidents older than 7 days 25
Open incidents not updated 5 days 100
Incidents older than 14 days 25
Incidents older than 90 days 25
TOTAL SCORE: 1,200

Parent Topic:Ranking records with Spotlight

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