Task Mining agent

reference brazil Updated Sep 10, 2026 1 min read task-mining-agent-features-and-workarounds.md

The Task Mining agent is a service installed on a user's workstation that captures workstation logs for active windows only. Task Mining agent user-initiated recording supports mouse actions, hotkeys, and authentication integrations.

Certain user interactions aren't captured automatically.

For workstation users: Use mouse clicks and keyboard shortcuts instead of drag-and-drop or trackpad scrolling so that all interactions are accurately recorded.

For Task Mining analysts: Expect agent UI events in your Task Mining data. Plan for manual filtering or post-processing steps to exclude them. You can also use workarounds to capture equivalent data for processes affected by these limitations.

Unsupported features and workarounds

This table describes these limitations and provides practical workarounds.

Limitation	Workaround
Drag-and-drop interactions aren't captured	Document the sequence of individual clicks and keyboard modifiers that achieve the same result
Tab navigation accuracy is limited on some browser-based applications	Document navigation using mouse clicks instead of keyboard tab sequences
Task Mining agent UI events can't be automatically excluded from recordings	Filter agent events manually during analysis or apply filters during post-processing
Duplicate actions aren't automatically removed	Review recordings and filter duplicate actions manually
Trackpad gesture-based scrolling is not detected	Use a traditional scroll wheel or keyboard navigation instead

Parent Topic:Task Mining Reference

Related topics

Install the Task Mining agent

Define user actions for task logging

Identify task improvement actions

48 lines · 2.8 KB Wrap lines

---
title: Task Mining agent
description: The Task Mining agent is a service installed on a user's workstation that captures workstation logs for active windows only. Task Mining agent user-initiated recording supports mouse actions, hotkeys, and authentication integrations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/now-intelligence/task-mining/task-mining-agent-features-and-workarounds.html
release: brazil
product: Task Mining
classification: task-mining
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Task Mining, Platform Analytics]
---

# Task Mining agent

The Task Mining agent is a service installed on a user's workstation that captures workstation logs for active windows only. Task Mining agent user-initiated recording supports mouse actions, hotkeys, and authentication integrations.

Certain user interactions aren't captured automatically.

**For workstation users:** Use mouse clicks and keyboard shortcuts instead of drag-and-drop or trackpad scrolling so that all interactions are accurately recorded.

**For Task Mining analysts:** Expect agent UI events in your Task Mining data. Plan for manual filtering or post-processing steps to exclude them. You can also use workarounds to capture equivalent data for processes affected by these limitations.

## Unsupported features and workarounds

This table describes these limitations and provides practical workarounds.

|Limitation|Workaround|
|----------|----------|
|Drag-and-drop interactions aren't captured|Document the sequence of individual clicks and keyboard modifiers that achieve the same result|
|Tab navigation accuracy is limited on some browser-based applications|Document navigation using mouse clicks instead of keyboard tab sequences|
|Task Mining agent UI events can't be automatically excluded from recordings|Filter agent events manually during analysis or apply filters during post-processing|
|Duplicate actions aren't automatically removed|Review recordings and filter duplicate actions manually|
|Trackpad gesture-based scrolling is not detected|Use a traditional scroll wheel or keyboard navigation instead|

**Parent Topic:**[Task Mining Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/now-intelligence/task-mining/reference-task-mining.md)

**Related topics**  


[Install the Task Mining agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/now-intelligence/task-mining/install-agent.md)

[Define user actions for task logging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/now-intelligence/task-mining/mine-data.md)

[Identify task improvement actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/now-intelligence/task-mining/identify-improvement-opportunities.md)