Analyze conversations

---
title: Analyze conversations
description: Review conversation metrics and trends in Usage Insights, segment them by dimensions such as country, and examine the sequence of events in an individual conversation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/now-intelligence/usage-insights/analyze-conversations.html
release: brazil
product: Usage Insights
classification: usage-insights
topic_type: task
last_updated: "2026-10-28"
reading_time_minutes: 1
keywords: [Analyze conversations]
breadcrumb: [Conversations, Using Usage Insights, Usage Insights, Platform Analytics]
---

# Analyze conversations

Review conversation metrics and trends in Usage Insights, segment them by dimensions such as country, and examine the sequence of events in an individual conversation.

## Before you begin

Role required: none

## Procedure

1.  Navigate to **All** > **User experience analytics**.

    The cross-application **Overview** page opens.

2.  In the navigation menu, select **Conversations**.

    \[Omitted image "usage-analyze-conversations.png"\] Alt text: Conversations page showing metrics, trend analysis, and filter options

3.  Review the conversation metrics and the trend analysis.

4.  Apply the global filters at the top of the page, such as **Country**, to segment the data.

    The global filters at the top of the page—**Date range**, **Channel**, **Application**, **User type**, and **Country**— apply consistently across the experience.

    The metrics and the trend analysis refresh to reflect the selected filters.

5.  Select the chat service in **Chat provider**, for example, ServiceNow Otto.

6.  Examine a single conversation by opening the conversation list and selecting a conversation ID.

    The conversation opens and shows its activity and all of its chat-related events.


**Parent Topic:**[Conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/now-intelligence/usage-insights/conversations.md)