Configure AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)

---
title: Configure AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)
description: Configure AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\) to contextualize external sources related to an Operational Technology \(OT\) incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/operational-technology/configure-ai-enhanced-ra-otsm.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [configure]
breadcrumb: [AI Enhanced Recommended Actions for OTSM, Operational Technology]
---

# Configure AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)

Configure AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\) to contextualize external sources related to an Operational Technology \(OT\) incident.

## Configuration overview

1.  [Create a Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/create-ext-cont-connector-mspo.md)

    Create a Microsoft SharePoint Online external content connector to use as the external source.

2.  [Configure crawl settings for a Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/configure-crawl-settings-spo-ext-cont-connector.md)

    Configure the crawl settings to specify the sites you want your Microsoft SharePoint Online external content connector to crawl.

3.  [Set up the search source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/operational-technology/set-up-ai-enhanced-ra-otsm.md)

    Set the search source in the **\[RA-OTSM AI\] Search Profile** record to the Microsoft SharePoint Online external content connector you created.

4.  [Edit the fields used for search results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/operational-technology/set-up-ai-enhanced-ra-otsm.md)

    If needed, add or remove the OT incident record fields leveraged during the search process.


-   **[Set up AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/operational-technology/set-up-ai-enhanced-ra-otsm.md)**  
Set up AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\) so that you can contextualize external sources related to an Operational Technology \(OT\) incident.

**Parent Topic:**[AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/operational-technology/ai-enhanced-ra-otsm-landing.md)