Incident email notifications

reference brazil Updated Sep 10, 2026 1 min read ot-incident-notifications.md

Use Operational Technology (OT) incident email notifications to alert users when changes are made to an incident.

The notifications are listed in the following table.

Notification name	When to send	Who receives it	What it contains
Incident commented	When an extra comment is added	Assigned to, Watch list	Subject: <Incident #> - comment added Body: Comment added URL to the incident
Incident opened and unassigned	When the Assigned to field changes to empty and Active is true	The one who opened the incident	Subject: <Incident #> - is unassigned Body: Please identify someone to work on this incident URL to the incident
Incident closed	When the incident is closed	Assignment group	Subject: <Incident #> - is closed Body: Resolution Code and Resolution Notes
Incident priority changed	When triggered	Assigned to, Assignment group, Watch list	Subject: <Incident #> - priority changed Body: New priority: <priority>
Incident resolved	When the incident state changes to Resolved	Caller, Watch list	Subject: <Incident #> - is resolved Body: Resolution Code and Resolution Notes
Incident assigned to my group	When the Assignment Group field changes	Assignment group, Watch list	Subject: <Incident #> - is assigned to <assignment group> Body: Priority, Short description, Description URL to the incident
Incident assigned to me	When the Assigned to field changes	Assigned to, Watch list	Subject: <Incident #> - is assigned to you Body: Priority, Short description, Description URL to the incident
Incident opened for me	When a new incident is created	Caller	Subject: <Incident #> - is opened on your request Body: Priority, Short description, Description URL to the incident
Incident state changed	When the state of the incident changes	Assigned to, Watch list	Subject: <Incident #> - State changed Body: Short description, Old State, New State URL to the incident

**Parent Topic:**[Using Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/operational-technology/operational-technology-incident-management/using-operational-technology-incident-mgt.md)

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---
title: Incident email notifications
description: Use Operational Technology \(OT\) incident email notifications to alert users when changes are made to an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/operational-technology/operational-technology-incident-management/ot-incident-notifications.html
release: brazil
product: Operational Technology Incident Management
classification: operational-technology-incident-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Incident Management, Operational Technology]
---

# Incident email notifications

Use Operational Technology \(OT\) incident email notifications to alert users when changes are made to an incident.

The notifications are listed in the following table.

<table id="table_wfl_4ms_bwb"><thead><tr><th>

Notification name

</th><th>

When to send

</th><th>

Who receives it

</th><th>

What it contains

</th></tr></thead><tbody><tr><td>

Incident commented

</td><td>

When an extra comment is added

</td><td>

Assigned to, Watch list

</td><td>

Subject: &lt;Incident \#&gt; - comment added

 Body: Comment added

 URL to the incident

</td></tr><tr><td>

Incident opened and unassigned

</td><td>

When the **Assigned to** field changes to empty and **Active** is true

</td><td>

The one who opened the incident

</td><td>

Subject: &lt;Incident \#&gt; - is unassigned

 Body: Please identify someone to work on this incident

 URL to the incident

</td></tr><tr><td>

Incident closed

</td><td>

When the incident is closed

</td><td>

Assignment group

</td><td>

Subject: &lt;Incident \#&gt; - is closed

 Body: Resolution Code and Resolution Notes

</td></tr><tr><td>

Incident priority changed

</td><td>

When triggered

</td><td>

Assigned to, Assignment group, Watch list

</td><td>

Subject: &lt;Incident \#&gt; - priority changed

 Body: New priority: &lt;priority&gt;

</td></tr><tr><td>

Incident resolved

</td><td>

When the incident state changes to **Resolved**

</td><td>

Caller, Watch list

</td><td>

Subject: &lt;Incident \#&gt; - is resolved

 Body: Resolution Code and Resolution Notes

</td></tr><tr><td>

Incident assigned to my group

</td><td>

When the **Assignment Group** field changes

</td><td>

Assignment group, Watch list

</td><td>

Subject: &lt;Incident \#&gt; - is assigned to &lt;assignment group&gt;

 Body: Priority, Short description, Description

 URL to the incident

</td></tr><tr><td>

Incident assigned to me

</td><td>

When the **Assigned to** field changes

</td><td>

Assigned to, Watch list

</td><td>

Subject: &lt;Incident \#&gt; - is assigned to you

 Body: Priority, Short description, Description

 URL to the incident

</td></tr><tr><td>

Incident opened for me

</td><td>

When a new incident is created

</td><td>

Caller

</td><td>

Subject: &lt;Incident \#&gt; - is opened on your request

 Body: Priority, Short description, Description

 URL to the incident

</td></tr><tr><td>

Incident state changed

</td><td>

When the state of the incident changes

</td><td>

Assigned to, Watch list

</td><td>

Subject: &lt;Incident \#&gt; - State changed

 Body: Short description, Old State, New State

 URL to the incident

</td></tr></tbody>
</table>**Parent Topic:**[Using Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/operational-technology/operational-technology-incident-management/using-operational-technology-incident-mgt.md)