Find information in the related knowledge articles for an OT incident

task brazil Updated Sep 10, 2026 1 min read display-related-knowledge-base-articles.md

Find information in the related knowledge articles that are attached to an Operational Technology (OT) incident record for any previous resolutions that may be applicable.

Before you begin

Role required: sn_ot_incident_read

Note: You must have the sn_ot_incident_read role and read access to the knowledge base that contains the articles that match the context of this incident.

Procedure

Navigate to All > Industrial Workspace.
In the list view under the OT Incident module, open an available list.
Select the incident record that you want to view.
In the incident record, select the Agent assist button [Omitted image "agent-assist-button.png"] Alt text: to open the Agent Assist window if it's not already opened.
To view the full knowledge article, select the More actions button [Omitted image "more-actions.png"] Alt text:.
Select Full View.
To attach the knowledge article to the open incident record, select Attach in the Agent Assist window.
To flag the knowledge article, select Flag in the Agent Assist window.
To mark the knowledge article as helpful, select the More actions button [Omitted image "more-actions-vertical.png"] Alt text: More actions button. and choose Helpful.

Parent Topic:Using Operational Technology Knowledge Management

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---
title: Find information in the related knowledge articles for an OT incident
description: Find information in the related knowledge articles that are attached to an Operational Technology \(OT\) incident record for any previous resolutions that may be applicable.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/operational-technology/operational-technology-knowledge-management/display-related-knowledge-base-articles.html
release: brazil
product: Operational Technology Knowledge Management
classification: operational-technology-knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Knowledge Management, Operational Technology]
---

# Find information in the related knowledge articles for an OT incident

Find information in the related knowledge articles that are attached to an Operational Technology \(OT\) incident record for any previous resolutions that may be applicable.

## Before you begin

Role required: sn\_ot\_incident\_read

**Note:** You must have the sn\_ot\_incident\_read role and read access to the knowledge base that contains the articles that match the context of this incident.

## Procedure

1. Navigate to **All** &gt; **Industrial Workspace**.

2. In the list view under the OT Incident module, open an available list.

3. Select the incident record that you want to view.

4. In the incident record, select the Agent assist button \[Omitted image "agent-assist-button.png"\] Alt text: to open the Agent Assist window if it's not already opened.

5. To view the full knowledge article, select the **More actions** button \[Omitted image "more-actions.png"\] Alt text:.

6. Select **Full View**.

7. To attach the knowledge article to the open incident record, select **Attach** in the Agent Assist window.

8. To flag the knowledge article, select **Flag** in the Agent Assist window.

9. To mark the knowledge article as helpful, select the **More actions** button \[Omitted image "more-actions-vertical.png"\] Alt text: More actions button. and choose **Helpful**.

**Parent Topic:**[Using Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/operational-technology/operational-technology-knowledge-management/using-operational-technology-knowledge-management.md)