Knowledge base form
When creating a new knowledge base, fill out the following form fields.
|
Field |
Description |
|---|---|
|
Title |
Unique name for the Operational Technology (OT) knowledge base. |
|
Article Validity |
Number of default days that the articles are valid for after the date that they’re created. |
|
Icon |
Image that provides a visual reference to describe the OT knowledge base. The image is displayed next to all articles from this knowledge base in the article search results page. |
|
Disable commenting |
Option to disable commenting. If selected, users can’t comment on articles in the OT knowledge base. |
|
Disable suggesting |
Option to disable edit suggestions. If selected, users can’t suggest edits to articles in the OT knowledge base. |
|
Disable category editing |
Option to disable the editing of OT knowledge categories. If selected, only OT knowledge managers can add or edit the knowledge categories for the OT knowledge base. |
|
Disable rating |
Option to disable the rating for articles. If selected, users can’t rate the article in the OT knowledge base. |
|
Disable mark as helpful |
Option to disable the mark as helpful. If selected, the user can’t mark any article as helpful in the OT knowledge base. |
|
Enable blocks |
Option to enable the knowledge blocks feature. If selected, you can create knowledge blocks to add to knowledge articles within the OT knowledge base. |
|
Checklist |
Checklist to evaluate the quality of articles in the OT knowledge base. |
|
Application |
Application scope of the OT knowledge base. |
|
Owner |
User responsible for the OT knowledge base. A knowledge base owner can assign other roles to the knowledge base. |
|
Managers |
Users who perform administrative functions on the OT knowledge base. |
|
Publish workflow |
Workflow for publishing the articles in the knowledge base:- Knowledge - Instant Publish: Publishes articles in the knowledge base without requiring an approval.
|
|
Retire workflow |
Workflow for retiring the articles in the OT knowledge base:- Knowledge - Instant Retire: Retires the articles in the knowledge base without requiring an approval.
|
|
Active |
Option to indicate that the OT knowledge base is active. If not selected, only users with the admin role or knowledge administrators can create, search for, or view its articles. |
|
Description |
|
|
Set default knowledge field values |
Default configuration settings for the OT knowledge base. |
|
Related products |
List of products that are related to the OT knowledge base content. |
--- title: Knowledge base form description: When creating a new knowledge base, fill out the following form fields. locale: en-US canonical_url: https://www.servicenow.com/docs/r/operational-technology/operational-technology-knowledge-management/knowledge-base-form-fields.html release: brazil product: Operational Technology Knowledge Management classification: operational-technology-knowledge-management topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Reference, Operational Technology Knowledge Management, Operational Technology] --- # Knowledge base form When creating a new knowledge base, fill out the following form fields. <table id="table_ntk_wvr_bzb"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Title </td><td> Unique name for the Operational Technology \(OT\) knowledge base. </td></tr><tr><td> Article Validity </td><td> Number of default days that the articles are valid for after the date that they’re created. </td></tr><tr><td> Icon </td><td> Image that provides a visual reference to describe the OT knowledge base. The image is displayed next to all articles from this knowledge base in the article search results page. </td></tr><tr><td> Disable commenting </td><td> Option to disable commenting. If selected, users can’t comment on articles in the OT knowledge base. </td></tr><tr><td> Disable suggesting </td><td> Option to disable edit suggestions. If selected, users can’t suggest edits to articles in the OT knowledge base. </td></tr><tr><td> Disable category editing </td><td> Option to disable the editing of OT knowledge categories. If selected, only OT knowledge managers can add or edit the knowledge categories for the OT knowledge base. </td></tr><tr><td> Disable rating </td><td> Option to disable the rating for articles. If selected, users can’t rate the article in the OT knowledge base. </td></tr><tr><td> Disable mark as helpful </td><td> Option to disable the mark as helpful. If selected, the user can’t mark any article as helpful in the OT knowledge base. </td></tr><tr><td> Enable blocks </td><td> Option to enable the knowledge blocks feature. If selected, you can create knowledge blocks to add to knowledge articles within the OT knowledge base. </td></tr><tr><td> Checklist </td><td> Checklist to evaluate the quality of articles in the OT knowledge base. </td></tr><tr><td> Application </td><td> Application scope of the OT knowledge base. </td></tr><tr><td> Owner </td><td> User responsible for the OT knowledge base. A knowledge base owner can assign other roles to the knowledge base. </td></tr><tr><td> Managers </td><td> Users who perform administrative functions on the OT knowledge base. </td></tr><tr><td> Publish workflow </td><td> Workflow for publishing the articles in the knowledge base:- **Knowledge - Instant Publish**: Publishes articles in the knowledge base without requiring an approval. - **Knowledge - Approval Publish**: Requests an approval from the manager of the knowledge base before moving the articles to the published state. </td></tr><tr><td> Retire workflow </td><td> Workflow for retiring the articles in the OT knowledge base:- **Knowledge - Instant Retire**: Retires the articles in the knowledge base without requiring an approval. - **Knowledge - Approval Retire**: Requests an approval from the manager of the knowledge base before moving the articles to the retired state. </td></tr><tr><td> Active </td><td> Option to indicate that the OT knowledge base is active. If not selected, only users with the admin role or knowledge administrators can create, search for, or view its articles. </td></tr><tr><td> Description </td><td> </td></tr><tr><td> Set default knowledge field values </td><td> Default configuration settings for the OT knowledge base. </td></tr><tr><td> Related products </td><td> List of products that are related to the OT knowledge base content. </td></tr></tbody> </table>**Parent Topic:**[Operational Technology Knowledge Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/operational-technology/operational-technology-knowledge-management/operational-technology-knowledge-management-reference-landing-page.md)
| title | Knowledge base form |
| description | When creating a new knowledge base, fill out the following form fields. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/operational-technology/operational-technology-knowledge-management/knowledge-base-form-fields.html |
| release | brazil |
| product | Operational Technology Knowledge Management |
| classification | operational-technology-knowledge-management |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ReferenceOperational Technology Knowledge ManagementOperational Technology |