Add managers to a territory

task brazil Updated Sep 10, 2026 1 min read add-managers-som.md
Raw file servicenow.com

Managers get access to a territory to manage members of the assigned territory and its child territories.

Before you begin

Role required: sales territory admin

Procedure

  1. Navigate to All > Sales Territory Management > Territory.

  2. From the territories list, open the territory where you want to add managers.

  3. In the related list for the Territory Managers, select New.

  4. On the form, fill in the fields.

Fields

Description

Territory

Name of the territory.

Manager

Name of the manager.Note: The added user must have Sales Territory Manager role to access the territory hierarchy.

From

Manage territory from the selected date.

Manager Type

Select the type either Territory manager or Resource manager.

Primary

Option to indicate whether the manager is primarily dedicated for all activities in the territory.

To

Manage territory until the selected date.

5. Select **Submit**.
The territory manager is added to the territory and can manage the territory members of the territory and child territories.

Result

The manager appears in the Territory Managers related list when you open the territory.

Related topics

Using Sales Territory Management​

Sales Territory Management​

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