Resume a customer contract

task brazil Updated Sep 10, 2026 1 min read cce-resume-service-contract.md

Resume a customer contract and its child customer contract lines by creating an order on the CRM Workspace. By resuming a customer contract, you are restarting the services specified in that customer contract.

Before you begin

You can resume a customer contract when at least one of the associated root sold product is in Inactive, Canceled, or Suspended state. For product inventory records, you can resume a customer contract when the associated product inventory record is in Suspended state.

Role required: sn_customerservice_manager and sn_ind_tmt_orm.order_agent.

Procedure

Navigate to Workspaces > CRM Workspace.
In the Contracts and Entitlements list, select Customer Contracts.
In the Contracts and Entitlements - Customer Contracts list, select the customer contract.
Select Resume.
In the Resume customer contract window, in the Start date and time field, enter when you want to resume the customer contract.
Add a reason for a resuming the customer contract in the Reason for resumption field.
Select Resume.

An order for resuming the customer contract is created.
In the Order Line Items related list, double-click the State value of the parent order line and set it to Completed.

The modifications are visible on the customer contract.

Result

The customer contract and all its associated child contract lines and entitlements are back in Active or Draft state, depending on the start date of the respective entity.

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---
title: Resume a customer contract
description: Resume a customer contract and its child customer contract lines by creating an order on the CRM Workspace. By resuming a customer contract, you are restarting the services specified in that customer contract.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/order-management/cce-resume-service-contract.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Resume, Using Contracts and Entitlements Workflows, Customer Contracts and Entitlements, Configure, price, quote apps, Use, Sales Customer Relationship Management]
---

# Resume a customer contract

## Before you begin

Role required: sn\_customerservice\_manager and sn\_ind\_tmt\_orm.order\_agent.

## Procedure

1. Navigate to **Workspaces** &gt; **CRM Workspace**.

2. In the Contracts and Entitlements list, select **Customer Contracts**.

3. In the Contracts and Entitlements - Customer Contracts list, select the customer contract.

4. Select **Resume**.

5. In the Resume customer contract window, in the **Start date and time** field, enter when you want to resume the customer contract.

6. Add a reason for a resuming the customer contract in the **Reason for resumption** field.

7. Select **Resume**.

An order for resuming the customer contract is created.

8. In the Order Line Items related list, double-click the State value of the parent order line and set it to **Completed**.

The modifications are visible on the customer contract.

## Result

The customer contract and all its associated child contract lines and entitlements are back in Active or Draft state, depending on the start date of the respective entity.