Components installed with Sales Common
Several types of components are installed with activation of the Sales Common (sn_sales_common) plugin, including user roles and tables.
Roles installed
|
Role title [name] |
Description |
Contains roles |
|---|---|---|
|
Sales manager [sn_sales_common.sales_manager] |
Assigns opportunities to sales agents based on the team's expertise and creates, reads, and updates opportunities. |
sn_sales_common.sales_agent |
|
Sales agent [sn_sales_common.sales_agent] |
Creates, reads, and updates opportunities assigned by a sales manager to identify, nurture, and convert opportunities into successful sales. |
|
|
Sales order specialist [sn_sales_common.sales_order_specialist] |
Includes both the sales agent role and the order agent role access, so sales order specialists can work on both middle-office and front-office activities for creating quotes and orders within a company. |
sn_sales_common.sales_agent |
|
Sales restricted agent [sn_sales_common.sales_restricted_agent] |
Provides access to leads, opportunities, quotes, sales territories, and other resources, enabling the user to manage the sales life cycle effectively through the responsibility framework. |
|
|
Sales operations specialist [sn_sales_common.sales_ops_specialist] |
Configures and optimizes the sales process within an organization by handling administrative and setup tasks, ensuring that the sales team operates within a well-structured framework for tracking and managing sales transactions from initiation to closure. |
|
|
Table |
Description |
|---|---|
|
Sales CRM Progression Checkpoint [sn_sales_common_sales_crm_progression_checkpoint] |
Records that track progression checkpoint events for an object as it moves through the sales life cycle. |
--- title: Components installed with Sales Common description: Several types of components are installed with activation of the Sales Common \(sn\_sales\_common\) plugin, including user roles and tables. locale: en-US canonical_url: https://www.servicenow.com/docs/r/order-management/components-installed-sales-common.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Sales automation, Reference, Sales Customer Relationship Management] --- # Components installed with Sales Common Several types of components are installed with activation of the Sales Common \(sn\_sales\_common\) plugin, including user roles and tables. ## Roles installed <table id="table_roles"><thead><tr><th> Role title \[name\] </th><th> Description </th><th> Contains roles </th></tr></thead><tbody><tr><td> Sales manager \[sn\_sales\_common.sales\_manager\] </td><td> Assigns opportunities to sales agents based on the team's expertise and creates, reads, and updates opportunities. </td><td> sn\_sales\_common.sales\_agent </td></tr><tr><td> Sales agent \[sn\_sales\_common.sales\_agent\] </td><td> Creates, reads, and updates opportunities assigned by a sales manager to identify, nurture, and convert opportunities into successful sales. </td><td> - sn\_quote\_mgmt\_core.quote\_writer - sn\_som\_gen\_ai.sales\_ai\_user - sn\_meeting\_mgmt.meeting\_creator - sn\_mcp\_server.viewer - sn\_crm\_touchpoint.touchpoint\_writer - sn\_sales\_forecast.forecast\_viewer - sn\_doc.reader - sn\_customerservice.csm\_workspace\_user - sn\_opty\_mgmt\_core.opportunity\_setup\_viewer - sn\_opty\_mgmt\_core.opportunity\_writer - sn\_opty\_mgmt\_core.opportunity\_allocation\_writer </td></tr><tr><td> Sales order specialist \[sn\_sales\_common.sales\_order\_specialist\] </td><td> Includes both the sales agent role and the order agent role access, so sales order specialists can work on both middle-office and front-office activities for creating quotes and orders within a company. </td><td> sn\_sales\_common.sales\_agent </td></tr><tr><td> Sales restricted agent \[sn\_sales\_common.sales\_restricted\_agent\] </td><td> Provides access to leads, opportunities, quotes, sales territories, and other resources, enabling the user to manage the sales life cycle effectively through the responsibility framework. </td><td> - sn\_customerservice.cust\_data\_resp\_granular - sn\_opty\_mgmt\_core.opportunity\_setup\_viewer - sn\_customerservice.csm\_workspace\_user - sn\_crm\_touchpoint.touchpoint\_writer - sn\_mcp\_server.viewer - sn\_opty\_mgmt\_core.opportunity\_allocation\_responsibility\_write\_granular - sn\_meeting\_mgmt.meeting\_creator - sn\_crm\_customer\_access\_management\_user - sn\_quote\_mgmt\_core.quote\_responsibility\_write\_granular - sn\_prd\_pm.product\_catalog\_viewer - sn\_csm\_ctxrul\_mgt.context\_variable\_viewer - sn\_tmt\_core.inbound\_queue\_read - sn\_opty\_mgmt\_core.opportunity\_responsibility\_write\_granular - sn\_csm\_ctxrul\_mgt.rule\_matrix\_viewer </td></tr><tr><td> Sales operations specialist \[sn\_sales\_common.sales\_ops\_specialist\] </td><td> Configures and optimizes the sales process within an organization by handling administrative and setup tasks, ensuring that the sales team operates within a well-structured framework for tracking and managing sales transactions from initiation to closure. </td><td> - sn\_som\_gen\_ai.sales\_ai\_admin - sn\_opty\_mgmt\_core.opportunity\_setup\_writer - canvas\_user - sn\_opty\_mgmt\_core.opportunity\_allocation\_viewer - sn\_doc.writer - sn\_crm\_touchpoint.touchpoint\_reader - sn\_quote\_mgmt\_core.quote\_viewer - sn\_opty\_mgmt\_core.opportunity\_viewer - sn\_sales\_forecast.forecast\_admin - sn\_meeting\_mgmt.meeting\_viewer </td></tr></tbody> </table>## Tables installed <table id="table_tables"><thead><tr><th> Table </th><th> Description </th></tr></thead><tbody><tr><td> Sales CRM Progression Checkpoint \[sn\_sales\_common\_sales\_crm\_progression\_checkpoint\] </td><td> Records that track progression checkpoint events for an object as it moves through the sales life cycle. </td></tr></tbody> </table>**Parent Topic:**[Sales automation reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/reference-lead-opportunity-mgt.md)
| title | Components installed with Sales Common |
| description | Several types of components are installed with activation of the Sales Common \(sn\_sales\_common\) plugin, including user roles and tables. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/order-management/components-installed-sales-common.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Sales automationReferenceSales Customer Relationship Management |