Configure Sales CRM Mobile Application

---
title: Configure Sales CRM Mobile Application
description: Activate the Sales CRM Mobile plugin, then use the Now Agent mobile app to log in and access Sales CRM Mobile application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/order-management/configure-sales-crm-mobile.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Sales Customer Relationship Management]
---

# Configure Sales CRM Mobile Application

Activate the Sales CRM Mobile plugin, then use the Now Agent mobile app to log in and access Sales CRM Mobile application.

## Before you begin

Role required: sales\_mobile\_user

This role is automatically inherited by users with the sales\_agent, sales\_restricted\_agent, lead\_agent, or sales\_manager role.

## About this task

## Procedure

1.  As an admin, activate the Sales CRM Mobile plugin \(sn\_sales\_crm\_mob\).

    For more information, see [Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_ActivateAPlugin.md).

2.  Depending on your device, go to the Apple App Store or the Google Play Store and download the Now Agent mobile app.

3.  Enter your ServiceNow instance credentials.

    For more information, see [Add a ServiceNow instance to ServiceNow mobile apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/login-end-user.md).

    You are logged in the Sales CRM Mobile application.


-   **[Activate ServiceNow Otto AI Interface](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/activate-servicenow-otto-chat-sales-crm-mobile.md)**  
After installing the ServiceNow Otto plugin, activate the chat launcher required to enable ServiceNow Otto AI conversational interface on Sales CRM Mobile application.

**Parent Topic:**[Configuring Sales Customer Relationship Management applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/som-configuring.md)

**Related topics**  


[Mobile experience for Sales CRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/mobile-experience-sales-crm.md)

[Sales CRM Mobile Application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/sales-crm-mobile-application.md)

[Activate ServiceNow Otto AI Interface](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/activate-servicenow-otto-chat-sales-crm-mobile.md)