Configuring the configure, price, quote applications

concept brazil Updated Sep 10, 2026 2 min read configuring-cpq.md
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Learn how to configure the configure, price, quote applications to streamline complex product, pricing, and quote-to-contract workflows.

This process typically includes configuring the ServiceNow CPQ or the configurator, enabling quote management, and establishing contract and entitlements and sales agreement workflows to streamline complex sales cycles and improve quoting efficiency.

  1. Setting up ServiceNow CPQ

    Plan and configure the implementation of the advanced configurator in ServiceNow CPQ. The advanced configurator runs in the CRM Workspace and the Business Portal for customers placing orders.

  2. Configuring ServiceNow CPQ Configurator

  3. (Optional) Setting up the Configurator

    Set up the base configurator and control the product options displayed in the product configurator interface by using the Open State Management API framework.

  4. Configuring product pricing

    Use the Pricing Management application to create the price lists and price list lines, define pricing adjustments, and manage other features that control pricing for product offerings. Product pricing is used by your sales and order agents when creating opportunities, quotes, and sales orders in Sales Customer Relationship Management.

  5. Configuring ServiceNow Quote Experience

    Install the Quote Management application to enable your sales agents to generate sales quotes for products or services that a customer wants to buy.

  6. Configure Customer Contracts and Entitlements

    Configure the Customer Contracts and Entitlements application to configure and display customer service contracts and entitlements.

  7. Configure Sales Agreement Management

    Activate the Sales Agreement Management plugin to enable users to create and manage sales agreements. This application enables users to create sales agreements between a buyer and a seller for future transactions.

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