Contact form in the ServiceNow CRM for Outlook add-in

reference brazil Updated Sep 10, 2026 1 min read contact-fields-outlook.md

Field descriptions for creating a contact record from the ServiceNow CRM for Outlook add-in.

Field	Description
First name	First name of the contact.
Last name	Last name of the contact.
Email	Email address of the contact pre-populated from the From field of the email header.
Business phone	Business phone number of the contact.
Mobile phone	Mobile phone number of the contact.
Account	Account associated with the contact.
Title	Job title of the contact.
Time zone	Time zone of the contact. This field is set to the system setting by default.
Language	Preferred language of the contact. This field is set to the system setting by default.
Notification	Option to enable notifications for this contact.

Parent Topic:Activity Management reference

Keywords contact fieldsServiceNow CRM for Outlook

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---
title: Contact form in the ServiceNow CRM for Outlook add-in
description: Field descriptions for creating a contact record from the ServiceNow CRM for Outlook add-in.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/order-management/contact-fields-outlook.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [contact fields, ServiceNow CRM for Outlook]
breadcrumb: [Activity Management reference, Sales automation, Reference, Sales Customer Relationship Management]
---

# Contact form in the ServiceNow CRM for Outlook add-in

Field descriptions for creating a contact record from the ServiceNow CRM for Outlook add-in.

|Field|Description|
|-----|-----------|
|First name|First name of the contact.|
|Last name|Last name of the contact.|
|Email|Email address of the contact pre-populated from the From field of the email header.|
|Business phone|Business phone number of the contact.|
|Mobile phone|Mobile phone number of the contact.|
|Account|Account associated with the contact.|
|Title|Job title of the contact.|
|Time zone|Time zone of the contact. This field is set to the system setting by default.|
|Language|Preferred language of the contact. This field is set to the system setting by default.|
|Notification|Option to enable notifications for this contact.|

**Parent Topic:**[Activity Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/activity-management-reference.md)

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