Create a needs template and set the catalog relationship
Define a needs template for a decision tree and associate the template with the product catalog to which it belongs.
Before you begin
Role required: sn_prd_pm.product_catalog_manager, sn_prd_pm.product_catalog_admin
Procedure
-
In the CRM Workspace, select the List [Omitted image "list-outline-24.svg"] Alt text: view.
-
Navigate to Needs > Needs Template and select New.
On the form, fill in the fields.
|
Field |
Description |
|---|---|
|
Number |
Unique system-assigned number that identifies the needs template. |
|
Name |
Name of the needs template, for example Home Tech Product Selection Guide. |
|
Decision tree |
Name of the decision tree that has the questionnaire to determine customer product needs. |
|
Description |
Brief description of the needs template. |
|
Start date |
Date and time that the needs template becomes effective and is listed in the product selection catalog. |
|
End date |
Date and time that the needs template is no longer effective and not listed in the product selection catalog. |
|
State |
Stage of the needs template:- Draft: Initial state of the needs template. The template hasn’t been published yet.
|
The Needs Template Relationship tab opens. The needs template is also listed in the Needs Template list.
-
In the Needs Template Relationship tab, set the catalog relationship.
-
Select New, which opens the Create New Needs Template Relationship form.
-
In the Catalog field, select the published Product Offering Catalog to which this needs template belongs.
-
Select Save.
The selected catalog name is listed under the Catalog field in the Needs Template Relationships section.
-
-
Select Publish to make the specified catalog available in the product selection guide.
Related topics
---
title: Create a needs template and set the catalog relationship
description: Define a needs template for a decision tree and associate the template with the product catalog to which it belongs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/order-management/create-publish-needs-template.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring needs analysis, Configuring product offerings and catalogs, Lead-to-cash foundation apps, Configure, Sales Customer Relationship Management]
---
# Create a needs template and set the catalog relationship
Define a needs template for a decision tree and associate the template with the product catalog to which it belongs.
## Before you begin
Role required: sn\_prd\_pm.product\_catalog\_manager, sn\_prd\_pm.product\_catalog\_admin
## Procedure
1. In the CRM Workspace, select the **List** \[Omitted image "list-outline-24.svg"\] Alt text: view.
2. Navigate to **Needs** > **Needs Template** and select **New**.
On the form, fill in the fields.
<table id="table_vtf_v4k_c1c"><thead><tr><th>
Field
</th><th>
Description
</th></tr></thead><tbody><tr><td>
Number
</td><td>
Unique system-assigned number that identifies the needs template.
</td></tr><tr><td>
Name
</td><td>
Name of the needs template, for example Home Tech Product Selection Guide.
</td></tr><tr><td>
Decision tree
</td><td>
Name of the decision tree that has the questionnaire to determine customer product needs.
</td></tr><tr><td>
Description
</td><td>
Brief description of the needs template.
</td></tr><tr><td>
Start date
</td><td>
Date and time that the needs template becomes effective and is listed in the product selection catalog.
</td></tr><tr><td>
End date
</td><td>
Date and time that the needs template is no longer effective and not listed in the product selection catalog.
</td></tr><tr><td>
State
</td><td>
Stage of the needs template:- Draft: Initial state of the needs template. The template hasn’t been published yet.
- Published: Template has been published. After a template is published, you can update or delete it.
</td></tr></tbody>
</table>3. Select **Save**.
The Needs Template Relationship tab opens. The needs template is also listed in the Needs Template list.
4. In the Needs Template Relationship tab, set the catalog relationship.
1. Select **New**, which opens the Create New Needs Template Relationship form.
2. In the **Catalog** field, select the published Product Offering Catalog to which this needs template belongs.
3. Select **Save**.
The selected catalog name is listed under the **Catalog** field in the Needs Template Relationships section.
5. Select **Publish** to make the specified catalog available in the product selection guide.
**Related topics**
[Using product catalogs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/using-product-catalog.md)
[Product Catalog Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/product-catalog-managment.md)
| title | Create a needs template and set the catalog relationship |
| description | Define a needs template for a decision tree and associate the template with the product catalog to which it belongs. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/order-management/create-publish-needs-template.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configuring needs analysisConfiguring product offerings and catalogsLead-to-cash foundation appsConfigureSales Customer Relationship Management |