Service Order form fields
The Service Order form enables you to review and modify domain service orders that are associated with a selected customer order.
|
Field |
Description |
|---|---|
|
Number |
Unique system-assigned service order number starting with the prefix SO. |
|
Priority |
The priority of the service order. The available options are:- None
|
|
Account |
Name of the customer account. |
|
Primary contact |
Name of the primary contact person for the account. |
|
Order line Item |
Unique system-assigned order line item number associated with the domain service order. |
|
Location |
Customer's site or location where the product or service must be delivered. |
|
State |
Current state for the service order. To view a listing of selections, select the down arrow icon [Omitted image "field-selection-list.png"] Alt text:: - Draft Product, service, or resource that has assigned new or waiting-to-start tasks.
All required prerequisite tasks that are complete. Processing for the product, service, resource order, or its associated tasks can start.
Stalled product, service, or resource orders due to issues or errors.
Product, service, or resource orders that are scheduled for processing.
Product, service, or resource order processing that is still in progress.
Product, service, or resource order processing that is complete. It is a system-assigned state. Note: After your agents complete all fulfillment tasks for the entire product, service, or resource order, the state is automatically set to Closed Complete.
Product, service, or resource order processing that was canceled.
Indicates that a product, service, or resource order is being cancelled. |
|
Action |
Indicator of the order line item action type, such as Add, Disconnect, Suspend. |
|
Product inventory |
Associated Product inventory record. |
|
Assignment group |
Name of the group that the service order is assigned to for completion of any remaining work. |
|
Assigned to |
Name of the person that the remaining work is assigned to. |
|
Parent |
Parent service order, if any, to this service order. |
|
Record version |
Version of the product order record. If the product order is revised, the version number is incremented. |
|
Short description |
Optional brief description for the service order. |
|
Description |
Optional extended description for the service order. |
|
Additional comments (Customer visible) |
Free-form product order text that your customers can view. |
|
Work notes (Private) |
Free-form private work note text for the product order. This work note text is for internal purposes only, and the customer can't see it. Enter the work note text, and then select Post Work notes. |
|
Activity |
Activity stream section for viewing all processing activities that have taken place to date for the service order. This listing has the processing activities and changes in the field values that have taken place for the service order. To expand, collapse, or filter by activity stream: - Select the activity stream filter icon [Omitted image "activity-stream-filter.png"] Alt text: to filter by post types, field changes, or flagged items.
|
|
Attachments |
File attachments for the service order. Select Browse to add the file as an attachment. |
--- title: Service Order form fields description: The Service Order form enables you to review and modify domain service orders that are associated with a selected customer order. locale: en-US canonical_url: https://www.servicenow.com/docs/r/order-management/fields-service-order-form.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Domain order forms, Order Management reference, Reference, Sales Customer Relationship Management] --- # Service Order form fields The Service Order form enables you to review and modify domain service orders that are associated with a selected customer order. <table id="table_service_order_form"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Number </td><td> Unique system-assigned service order number starting with the prefix SO. </td></tr><tr><td> Priority </td><td> The priority of the service order. The available options are:- None - 1 - Critical - 2 - High - 3 - Moderate - 4 - Low - 5 - Planning </td></tr><tr><td> Account </td><td> Name of the customer account. </td></tr><tr><td> Primary contact </td><td> Name of the primary contact person for the account. </td></tr><tr><td> Order line Item </td><td> Unique system-assigned order line item number associated with the domain service order. </td></tr><tr><td> Location </td><td> Customer's site or location where the product or service must be delivered. </td></tr><tr><td> State </td><td> Current state for the service order. To view a listing of selections, select the down arrow icon \[Omitted image "field-selection-list.png"\] Alt text:: - **Draft** Product, service, or resource that has assigned new or waiting-to-start tasks. - **Qualified** All required prerequisite tasks that are complete. Processing for the product, service, resource order, or its associated tasks can start. - **On hold** Stalled product, service, or resource orders due to issues or errors. - **Scheduled** Product, service, or resource orders that are scheduled for processing. - **In Progress** Product, service, or resource order processing that is still in progress. - **Closed Complete** Product, service, or resource order processing that is complete. It is a system-assigned state. **Note:** After your agents complete all fulfillment tasks for the entire product, service, or resource order, the state is automatically set to Closed Complete. - **Canceled** Product, service, or resource order processing that was canceled. - **Cancellation in progress** Indicates that a product, service, or resource order is being cancelled. </td></tr><tr><td> Action </td><td> Indicator of the order line item action type, such as Add, Disconnect, Suspend. </td></tr><tr><td> Product inventory </td><td> Associated Product inventory record. </td></tr><tr><td> Assignment group </td><td> Name of the group that the service order is assigned to for completion of any remaining work. </td></tr><tr><td> Assigned to </td><td> Name of the person that the remaining work is assigned to. </td></tr><tr><td> Parent </td><td> Parent service order, if any, to this service order. </td></tr><tr><td> Record version </td><td> Version of the product order record. If the product order is revised, the version number is incremented. </td></tr><tr><td> Short description </td><td> Optional brief description for the service order. </td></tr><tr><td> Description </td><td> Optional extended description for the service order. </td></tr><tr><td> Additional comments \(Customer visible\) </td><td> Free-form product order text that your customers can view. </td></tr><tr><td> Work notes \(Private\) </td><td> Free-form private work note text for the product order. This work note text is for internal purposes only, and the customer can't see it. Enter the work note text, and then select **Post Work notes**. </td></tr><tr><td> Activity </td><td> Activity stream section for viewing all processing activities that have taken place to date for the service order. This listing has the processing activities and changes in the field values that have taken place for the service order. To expand, collapse, or filter by activity stream: - Select the activity stream filter icon \[Omitted image "activity-stream-filter.png"\] Alt text: to filter by post types, field changes, or flagged items. - Select the search icon \[Omitted image "field-search.png"\] Alt text: to search the required information in the activity stream. - Select the sort descending icon \[Omitted image "sort-descending-outline-24.svg"\] Alt text: to sort the activity from oldest to newest or select the sort ascending icon \[Omitted image "sort-ascending-fill-24.svg"\] Alt text: for the opposite action. </td></tr><tr><td> Attachments </td><td> File attachments for the service order. Select **Browse** to add the file as an attachment. </td></tr></tbody> </table>**Parent Topic:**[Domain order forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/field-descriptions-product-domain-orders.md)
| title | Service Order form fields |
| description | The Service Order form enables you to review and modify domain service orders that are associated with a selected customer order. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/order-management/fields-service-order-form.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Domain order formsOrder Management referenceReferenceSales Customer Relationship Management |