Install the order case management apps for Business Portal

---
title: Install the order case management apps for Business Portal
description: You can install the order case management applications if you have the admin role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/order-management/install-order-case-self-service.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Installing case management apps, Business Portal, Configure, Sales Customer Relationship Management]
---

# Install the order case management apps for Business Portal

You can install the order case management applications if you have the admin role.

## Before you begin

-   Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
-   Review the application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

## About this task

**Note:** Demo data is unavailable with these applications.

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the application using the filter criteria and search bar.

    The applications for order case management are:

    -   Order Case Self Service \(sn\_ord\_case\_ss\)
    -   Order Case Playbook \(sn\_ord\_case\_pb\)
    You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

    In the list next to the **Install** button, the versions that are available to you are displayed.

3.  Select a version from the list and select **Install**.

    In the Review Installation Details dialog box, any dependencies installed with your application are listed.

4.  If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.

5.  Select **Install**.


**Related topics**  


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[Using Business Portal for self-service workflows in Sales CRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/order-mgt-business-portal.md)