Compose emails

task brazil Updated Sep 10, 2026 1 min read lead-management-use-emails-tab.md

Raw file servicenow.com

Create an email to communicate the product information to your customer as per the business requirements.

Before you begin

Role required: sales_agent

Procedure

In the CRM Workspace, select the List [Omitted image "list-outline-24.svg"] Alt text: view.
Navigate to Leads > All and select a lead that you want to work with.
Select the Emails tab.

Note: The Emails tab displays both emails linked directly to the lead and emails linked to the lead's touchpoints.
Select Compose Email to start a new email or select an existing email to view details.
Fill in the details in the Email draft form.

Fields Descriptions

From Email id of the sender.

To Email id of the receiver.

Subject Subject of your email.

Email message Body details of your email.

Note: You can create your own email templates and use the pre-filled email templates while creating a new email. To discard your email, select Discard draft. To attach any files with your email, select Attach File.
Select Send email to send the email or close the email form to save it in the Draft Emails tab.

Fields	Descriptions
From	Email id of the sender.
To	Email id of the receiver.
Subject	Subject of your email.
Email message	Body details of your email.

Parent Topic:Using Lead Management

Related topics

Configuring Lead Management

Lead Management

56 lines · 2.1 KB Wrap lines

---
title: Compose emails
description: Create an email to communicate the product information to your customer as per the business requirements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/order-management/lead-management-use-emails-tab.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Lead Management, Sales automation apps, Use, Sales Customer Relationship Management]
---

# Compose emails

Create an email to communicate the product information to your customer as per the business requirements.

## Before you begin

Role required: sales\_agent

## Procedure

1.  In the CRM Workspace, select the **List** \[Omitted image "list-outline-24.svg"\] Alt text: view.

2.  Navigate to **Leads** &gt; **All** and select a lead that you want to work with.

3.  Select the **Emails** tab.

    **Note:** The **Emails** tab displays both emails linked directly to the lead and emails linked to the lead's touchpoints.

4.  Select **Compose Email** to start a new email or select an existing email to view details.

5.  Fill in the details in the Email draft form.

    |Fields|Descriptions|
    |------|------------|
    |From|Email id of the sender.|
    |To|Email id of the receiver.|
    |Subject|Subject of your email.|
    |Email message|Body details of your email.|

    **Note:** You can create your own email templates and use the pre-filled email templates while creating a new email. To discard your email, select **Discard draft**. To attach any files with your email, select **Attach File**.

6.  Select **Send email** to send the email or close the email form to save it in the **Draft Emails** tab.


**Parent Topic:**[Using Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/lead-management-using.md)

**Related topics**  


[Configuring Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/configure-lead-management.md)

[Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/lead-management.md)