Monitoring order jeopardy

---
title: Monitoring order jeopardy
description: Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/order-management/monitoring-jeopardy-management.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Order Management, Use, Sales Customer Relationship Management]
---

# Monitoring order jeopardy

Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.

When Jeopardy Management is added to fulfillment task flows, Jeopardy Management tracks the time to complete tasks and creates a predictive assessment of the risk level to the fulfillment plan. If a task is taking longer than the defined time, jeopardy alerts are shared.

The following table describes where you can view the jeopardy status.

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Option

</th><th>

Description

</th></tr></thead><tbody><tr><td>

In Jeopardy enabled order forms, look for the **Jeopardy Level** column

</td><td>

Look for jeopardy status in the **Jeopardy Level** column of the order status form. Jeopardy levels include Low, Medium, High, and Critical.

</td></tr><tr><td>

Order timeline view

</td><td>

1.  Navigate to **Customer Order** &gt; **All** and select an order you're working with.
2.  On the Order Details page, select **View order timeline** from the Order breakdowns section.

</td></tr><tr><td>

Order orchestration view

</td><td>

Navigate to **Customer Order** &gt; **Order** &gt; **Order Line Item** &gt; **Orchestration**. Each Orchestration tile shows the task and Service Level Agreements \(SLA\) progress.

</td></tr><tr><td>

SLA Definition Progress Bar

</td><td>

Navigate to **Customer Order** &gt; **Order** &gt; **Order Line Item** &gt; **Task** &gt; **SLA** and view the status bar. The status bar shows the SLA progress, for example:-   Green: SLA progressing on its time line.
-   Red: Task is near the end of the critical percentage of allotted time.\[Omitted image "jm-sla-indicator.png"\] Alt text: The image shows a method of monitoring jeopardy risk level using the Order Task Characteristics Values table.

</td></tr></tbody>
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