Recall a quote approval request
Cancel a pending quote approval request to change a quote before resubmitting it for advanced approval.
Before you begin
Role required: sn_adv_appr_mgmt.approval_request_writer
About this task
Recalling an approval request cancels any pending approval steps and returns the quote to the Draft state. Recall a quote approval request when changes are required after submission. For example, recall the request when quote details must be corrected or updated before the quote can proceed through the approval process.
Procedure
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Navigate to Workspaces > CRM Workspace.
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Select the List icon.
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Navigate to Quotes > All.
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Select the quote with the approval request that you want to recall.
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Select the Approvals tab.
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Select Recall approval request.
Result
The approval request is canceled, all pending approval steps are canceled, and the quote is returned to the Draft state. You can update the quote and resubmit it for advanced approval when ready.
Parent Topic:Using Quote Management
--- title: Recall a quote approval request description: Cancel a pending quote approval request to change a quote before resubmitting it for advanced approval. locale: en-US canonical_url: https://www.servicenow.com/docs/r/order-management/recall-a-quote-approval-request.html release: brazil topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Quote Management, Configure, price, quote apps, Use, Sales Customer Relationship Management] --- # Recall a quote approval request Cancel a pending quote approval request to change a quote before resubmitting it for advanced approval. ## Before you begin Role required: sn\_adv\_appr\_mgmt.approval\_request\_writer ## About this task Recalling an approval request cancels any pending approval steps and returns the quote to the Draft state. Recall a quote approval request when changes are required after submission. For example, recall the request when quote details must be corrected or updated before the quote can proceed through the approval process. ## Procedure 1. Navigate to **Workspaces** > **CRM Workspace**. 2. Select the List icon. 3. Navigate to **Quotes** > **All**. 4. Select the quote with the approval request that you want to recall. 5. Select the **Approvals** tab. 6. Select **Recall approval request**. ## Result The approval request is canceled, all pending approval steps are canceled, and the quote is returned to the Draft state. You can update the quote and resubmit it for advanced approval when ready. **Parent Topic:**[Using Quote Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/quote-mgmt-using.md)
| title | Recall a quote approval request |
| description | Cancel a pending quote approval request to change a quote before resubmitting it for advanced approval. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/order-management/recall-a-quote-approval-request.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Quote ManagementConfigurepricequote appsUseSales Customer Relationship Management |