Reindex the product offering search index
Reindex the Product Offering Indexed Source so that AI Search considers the product offering display name, in addition to product characteristics, when ranking search results in the product catalog.
Before you begin
Role required: admin
About this task
Product offerings with a display name that closely matches a search term can rank lower than other offerings that only reference them, such as a bundle that includes the offering. Reindexing the Product Offering Indexed Source adds the display name to semantic indexing so that the offering that most closely matches the search term ranks highest.
Procedure
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Navigate to All > AI Search > AI Search Index > Indexed Sources.
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In the Name field, search for
Product Offering Indexed Sourceand select it. -
Select Index Selected Table/s.
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In the Generate Text Index - Single Table dialog box, select sn_prd_pm_product_offering from the drop-down menu and select Index.
Result
When indexing is complete, the Keyword Ingestion State and Semantic Ingestion State columns show indexed in the Indexing History related list.
Related topics
--- title: Reindex the product offering search index description: Reindex the Product Offering Indexed Source so that AI Search considers the product offering display name, in addition to product characteristics, when ranking search results in the product catalog. locale: en-US canonical_url: https://www.servicenow.com/docs/r/order-management/reindex-product-offering-search.html release: brazil topic_type: task last_updated: "2026-09-29" reading_time_minutes: 1 breadcrumb: [AI Search for product catalog, Configuring product offerings and catalogs, Lead-to-cash foundation apps, Configure, Sales Customer Relationship Management] --- # Reindex the product offering search index Reindex the Product Offering Indexed Source so that AI Search considers the product offering display name, in addition to product characteristics, when ranking search results in the product catalog. ## Before you begin Role required: admin ## About this task Product offerings with a display name that closely matches a search term can rank lower than other offerings that only reference them, such as a bundle that includes the offering. Reindexing the Product Offering Indexed Source adds the display name to semantic indexing so that the offering that most closely matches the search term ranks highest. ## Procedure 1. Navigate to **All** > **AI Search** > **AI Search Index** > **Indexed Sources**. 2. In the **Name** field, search for `Product Offering Indexed Source` and select it. 3. Select **Index Selected Table/s**. 4. In the **Generate Text Index - Single Table** dialog box, select **sn\_prd\_pm\_product\_offering** from the drop-down menu and select **Index**. ## Result When indexing is complete, the **Keyword Ingestion State** and **Semantic Ingestion State** columns show indexed in the Indexing History related list. **Related topics** [Use AI Search in product catalogs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/use-ai-search-catalog.md)
| title | Reindex the product offering search index |
| description | Reindex the Product Offering Indexed Source so that AI Search considers the product offering display name, in addition to product characteristics, when ranking search results in the product catalog. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/order-management/reindex-product-offering-search.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-29 |
| reading_time_minutes | 1 |
| breadcrumb | AI Search for product catalogConfiguring product offerings and catalogsLead-to-cash foundation appsConfigureSales Customer Relationship Management |