Reindex the product offering search index

task brazil Updated Sep 29, 2026 1 min read reindex-product-offering-search.md
Raw file servicenow.com

Reindex the Product Offering Indexed Source so that AI Search considers the product offering display name, in addition to product characteristics, when ranking search results in the product catalog.

Before you begin

Role required: admin

About this task

Product offerings with a display name that closely matches a search term can rank lower than other offerings that only reference them, such as a bundle that includes the offering. Reindexing the Product Offering Indexed Source adds the display name to semantic indexing so that the offering that most closely matches the search term ranks highest.

Procedure

  1. Navigate to All > AI Search > AI Search Index > Indexed Sources.

  2. In the Name field, search for Product Offering Indexed Source and select it.

  3. Select Index Selected Table/s.

  4. In the Generate Text Index - Single Table dialog box, select sn_prd_pm_product_offering from the drop-down menu and select Index.

Result

When indexing is complete, the Keyword Ingestion State and Semantic Ingestion State columns show indexed in the Indexing History related list.

Related topics

Use AI Search in product catalogs

Search documentation
Search document titles and file paths on the brazil branch