Retire a remote catalog item

task brazil Updated Sep 10, 2026 1 min read retire-product-offer.md
Raw file servicenow.com

Retire a product offering or service specification used in a remote catalog, which automatically retires the corresponding remote record producer. When the remote record producer is retired, the remote catalog item is removed automatically from the service catalog on the consumer instance.

Before you begin

Role required: sn_prd_pm.product_catalog_admin and sn_prd_pm.product_catalog_manager

Procedure

  1. In the CRM Workspace on the provider instance, select the List [Omitted image "list-outline-24.svg"] Alt text: view.

  2. Navigate to the published product offering or service specification to be retired.

    • To retire a product offering, navigate to Offerings > Product Offerings and select the product offering to be retired.
    • To retire a service specification, navigate to Specifications > Service specifications and select the service specification to be retired.
  3. Select Retire.

    The product offering or service specification is set to the Retired state. The state of the associated record producer for the item changes from Published to Retired, and the product catalog item is deleted automatically from the service catalog.

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