Update a fallout record
Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.
Before you begin
Role required: sn_fallout_mgmt.fallout_manager, sn_fallout_mgmt.fallout_agent
About this task
If you have a fallout agent role, you can change the state of the fallout records, create work notes in them, or assign them to other users.
Procedure
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Navigate to Workspaces > CRM Workspace .
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Select the List icon [Omitted image "list-outline-24.svg"] Alt text:.
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Navigate to Fallouts > All.
To view only those fallout records that are assigned to you, select My Fallouts.
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Select the fallout record you want to update.
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On the Fallout form, update the required fields.
For information about field descriptions, see the Fallout workspace fields section in Fallout form fields.
-
Select Save.
Parent Topic:Managing order fallout
Related topics
---
title: Update a fallout record
description: Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/order-management/review-update-selected-order-fallout-records.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing order fallout, Order Management, Use, Sales Customer Relationship Management]
---
# Update a fallout record
Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.
## Before you begin
Role required: sn\_fallout\_mgmt.fallout\_manager, sn\_fallout\_mgmt.fallout\_agent
## About this task
If you have a fallout agent role, you can change the state of the fallout records, create work notes in them, or assign them to other users.
## Procedure
1. Navigate to **Workspaces** > **CRM Workspace** .
2. Select the List icon \[Omitted image "list-outline-24.svg"\] Alt text:.
3. Navigate to **Fallouts** > **All**.
To view only those fallout records that are assigned to you, select **My Fallouts**.
4. Select the fallout record you want to update.
5. On the Fallout form, update the required fields.
For information about field descriptions, see the Fallout workspace fields section in [Fallout form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/fields-create-fallout-form.md).
6. Select **Save**.
**Parent Topic:**[Managing order fallout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/fallout-management-overview.md)
**Related topics**
[Configuring Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/order-mgt-configuring.md)
[Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/explore-order-management.md)
| title | Update a fallout record |
| description | Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/order-management/review-update-selected-order-fallout-records.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing order falloutOrder ManagementUseSales Customer Relationship Management |