Activate the display of product catalog visuals

task brazil Updated Sep 10, 2026 1 min read som-activate-catalog-visuals.md
Raw file servicenow.com

Turn on the display of product images shown in the product tiles of product catalogs by using the sn_prd_pm.show_product_visuals_on_catalog_ui system property.

Before you begin

Role required: admin

About this task

The sn_prd_pm.show_product_visuals_on_catalog_ui system property controls the images displayed in commercial product catalogs. This property doesn’t apply to service catalogs or product inventory catalogs.

Procedure

  1. Navigate to All and in the filter enter sys_properties.list.

  2. Open the sn_prd_pm.show_product_visuals_on_catalog_ui system property.

  3. In the Value field, enter true to activate the display of product offering images in the product catalog.

  4. Select Update.

    The product offering visuals are loaded in the catalog. If a product offering doesn't have a visual, the text Image not available is presented in the product offering tile instead.

Related topics

Using product catalogs

Product Catalog Management

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