Create a product offering version

task brazil Updated Sep 10, 2026 1 min read som-product-config-create-new-version.md
Raw file servicenow.com

Create a version of a product offering when updates are needed to a published offering in Sales Customer Relationship Management.

Before you begin

Role required: sn_prd_pm.product_catalog_admin and sn_prd_pm.product_catalog_manager

About this task

After a product offering is published, changes can’t be made. To add changes to a published product offering, create a new version.

Procedure

  1. In the CRM Workspace, select the List view.

  2. Navigate to Offerings > Product Offerings and select the product offering that you’re working with from the list.

  3. In the Versions tab, select Create New Version.

    The next version of the product offering is displayed.

  4. In the Details tab, make and save any changes, and then publish the offering.

    Version history is maintained. Each version has its own life-cycle status.

What to do next

Related topics

Using product catalogs

Product Catalog Management

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