Creating orders from Service Portal catalog items
When consumers use the Service Portal on their instance, they can place orders for catalog items that have bundled product specifications. They can also cancel an order, and review and manage product and service inventory.
Orders for bundled products
Service Exchange remote catalog items can include bundled products that have composite components with different characteristic options that can be selected, including quantity.
[Omitted image "service-catalog-bundled-order.png"] Alt text: Bundled product offer for SD-WAN Bronze Plan v3 which has three components with characteristic options
Cancelling an order
Consumers can cancel an order, if the order hasn't reached the point of no return (PONR). If the PONR has been reached, the consumer receives a status message indicating that the order can't be cancelled.
Managing product or service inventory
Consumers can view and manage the product or service inventory for products and services. They can use the Location field to filter the Inventory view by particular location. Consumers can also perform disconnect, suspend, or resume actions.
[Omitted image "sb-om-manage-inventory.png"] Alt text: Service catalog form for managing product or service inventory
--- title: Creating orders from Service Portal catalog items description: When consumers use the Service Portal on their instance, they can place orders for catalog items that have bundled product specifications. They can also cancel an order, and review and manage product and service inventory. locale: en-US canonical_url: https://www.servicenow.com/docs/r/order-management/using-sb-consumers.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Order Management for providers with Service Exchange, Integrate, Sales Customer Relationship Management] --- # Creating orders from Service Portal catalog items When consumers use the Service Portal on their instance, they can place orders for catalog items that have bundled product specifications. They can also cancel an order, and review and manage product and service inventory. ## Orders for bundled products Service Exchange remote catalog items can include bundled products that have composite components with different characteristic options that can be selected, including quantity. \[Omitted image "service-catalog-bundled-order.png"\] Alt text: Bundled product offer for SD-WAN Bronze Plan v3 which has three components with characteristic options ## Cancelling an order Consumers can cancel an order, if the order hasn't reached the point of no return \(PONR\). If the PONR has been reached, the consumer receives a status message indicating that the order can't be cancelled. ## Managing product or service inventory Consumers can view and manage the product or service inventory for products and services. They can use the **Location** field to filter the **Inventory** view by particular location. Consumers can also perform disconnect, suspend, or resume actions. \[Omitted image "sb-om-manage-inventory.png"\] Alt text: Service catalog form for managing product or service inventory
| title | Creating orders from Service Portal catalog items |
| description | When consumers use the Service Portal on their instance, they can place orders for catalog items that have bundled product specifications. They can also cancel an order, and review and manage product and service inventory. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/order-management/using-sb-consumers.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Order Management for providers with Service ExchangeIntegrateSales Customer Relationship Management |