Activate sensitive data redaction for inbound emails plugin

task brazil Updated Sep 10, 2026 1 min read activate-data-redaction-emails-plugin.md

You can activate the Sensitive Data Redaction for Inbound Emails plugin (com.glide.email_inbound.redaction) for Notifications if you have the admin role. The application installs related plugins if they are not already installed.

Before you begin

Role required: admin

About this task

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the Sensitive Data Redaction for Inbound Emails plugin (com.glide.email_inbound.redaction) using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

What to do next

The inbound email channel enables organizations to discover and mask sensitive data in inbound emails through the Data Privacy framework. This replaces the previous approach which used Active Data Patterns with a centralized, streamlined policy-based experience for managing sensitive data in emails.

Note: Data Discovery application does not require a paid subscription when used along with sensitive data redaction for inbound emails plugin.

Parent Topic:Sensitive data redaction

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---
title: Activate sensitive data redaction for inbound emails plugin
description: You can activate the Sensitive Data Redaction for Inbound Emails plugin \(com.glide.email\_inbound.redaction\) for Notifications if you have the admin role. If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application installs related plugins if they are not already installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-administration/activate-data-redaction-emails-plugin.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Sensitive data redaction, Use, Inbound email, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Activate sensitive data redaction for inbound emails plugin

You can activate the Sensitive Data Redaction for Inbound Emails plugin \(com.glide.email\_inbound.redaction\) for Notifications if you have the admin role. The application installs related plugins if they are not already installed.

## Before you begin

Role required: admin

## About this task

## Procedure

1. Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2. Find the Sensitive Data Redaction for Inbound Emails plugin \(com.glide.email\_inbound.redaction\) using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select **Install** to start the installation process.

**Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/find-components.md).

## What to do next

The [inbound email channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/inbound-email-channel-overview.md) enables organizations to discover and mask sensitive data in inbound emails through the Data Privacy framework. This replaces the previous approach which used Active Data Patterns with a centralized, streamlined policy-based experience for managing sensitive data in emails.

**Note:** Data Discovery application does not require a paid subscription when used along with sensitive data redaction for inbound emails plugin.

**Parent Topic:**[Sensitive data redaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/sensitive-data-redaction.md)