Add a new notification delivery channel

---
title: Add a new notification delivery channel
description: Add new channels for email, instant message, SMS, and voice to receive notifications and set a schedule for the channel for the notifications you want to receive.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-administration/add-email-device.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Preferences in Next Experience, Notification Preferences, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Add a new notification delivery channel

Add new channels for email, instant message, SMS, and voice to receive notifications and set a schedule for the channel for the notifications you want to receive.

## Before you begin

Role required: none

## Procedure

1.  From your user profile, navigate to **Preferences** > **Notifications** and then select **Advanced Preferences**.

2.  Select the **Delivery Channels** tab.

3.  In the relevant delivery channel type, select **+Add**.

4.  In the dialog box, select the **Channel Info** entry.

5.  Enter a channel name and the relevant details.

6.  Select **Set Schedule** and select a schedule from the **Schedule**drop-down list to schedule notifications for the channel.

7.  Select **Save**.


**Parent Topic:**[System and custom notification and delivery channel preferences in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/advanced-notification-prefrences.md)