Components installed with ServiceNow Otto for AI Search
reference brazil Updated Sep 10, 2026 3 min read components-now-assist-ais.md
The ServiceNow® Otto for AI Search application installs new system components including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates.
Scheduled jobs installed with ServiceNow Otto for AI Search
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Scheduled job |
Description |
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Update Semantic Cache |
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Configuration |
Description |
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AI Search Global - Q&A Genius Result |
Contains the view configuration settings for the Q&A Genius Result configuration in AI Search for Next Experience global search.- Application scope: ServiceNow Otto for AI Search
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Q&A Genius Result |
Contains the view configuration settings for the Q&A Genius Result configuration in a search application.- Application scope: ServiceNow Otto for AI Search
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Taxonomy - Q&A Genius Result |
Contains the view configuration settings for the Q&A Genius Result configuration in Content Taxonomy.- Application scope: ServiceNow Otto for AI Search
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Virtual Agent - Q&A Genius Result |
Contains the view configuration settings for the Q&A Genius Result configuration in Virtual Agent.- Application scope: ServiceNow Otto for AI Search
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Template |
Description |
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AI Search Global - Q&A Genius Result Template |
Contains the component, static value, field-mapping, and action-mapping settings for the Q&A Genius Result configuration in AI Search for Next Experience global search.- Application scope: ServiceNow Otto for AI Search
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Q&A Genius Result Template |
Contains the component, static value, field-mapping, and action-mapping settings for the Q&A Genius Result configuration in Service Portal.- Application scope: ServiceNow Otto for AI Search
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Virtual Agent - Q&A Genius Result Template |
Contains the component, static value, field-mapping, and action-mapping settings for the Q&A Genius Result configuration in Virtual Agent.- Application scope: ServiceNow Otto for AI Search
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To view the complete list of components installed with ServiceNow Otto for AI Search, follow the steps in Find components installed with an application. The application's package name is ServiceNow Otto for AI Search.
Parent Topic:ServiceNow Otto for AI Search reference
Keywords ServiceNow OttoAI Agentsgenerative AIagentic AI
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--- title: Components installed with ServiceNow Otto for AI Search description: The ServiceNow Otto for AI Search application installs new system components including scheduled jobs and Entity View Action Mapping \(EVAM\) configurations and templates. locale: en-US canonical_url: https://www.servicenow.com/docs/r/platform-administration/ai-search/components-now-assist-ais.html release: brazil product: AI Search classification: ai-search topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI] breadcrumb: [ServiceNow Otto for AI Search reference, ServiceNow Otto for AI Search, ServiceNow Store applications and integrations, AI Search, Search administration, Configure core features, Administer the ServiceNow AI Platform] --- # Components installed with ServiceNow Otto for AI Search The ServiceNow® Otto for AI Search application installs new system components including scheduled jobs and Entity View Action Mapping \(EVAM\) configurations and templates. ## Scheduled jobs installed with ServiceNow Otto for AI Search <table id="table_ifp_p3g_jzb"><thead><tr><th> Scheduled job </th><th> Description </th></tr></thead><tbody><tr><td> Update Semantic Cache </td><td> - Populate the second-level Q&A Genius Results cache with results for the most frequently submitted queries found in the Search Event \[sys\_search\_event\] search signal table. For more information on this table, see [Search signal tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/search-signal-tables.md). - Purge all unpinned entries in the Q&A Genius Results second-level cache that haven't been used in the past seven days. Search administrators can pin results in the second-level cache table to prevent them from being purged. For more details on this procedure, see [Pin cached answers for Knowledge base articles Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/ai-search/caching-now-assist-q-a-gr.md). </td></tr></tbody> </table>## Entity View Action Mapper \(EVAM\) configurations installed with ServiceNow Otto for AI Search <table id="table_rnf_j3f_zwb"><thead><tr><th> Configuration </th><th> Description </th></tr></thead><tbody><tr><td> AI Search Global - Q&A Genius Result </td><td> Contains the view configuration settings for the Q&A Genius Result configuration in AI Search for Next Experience global search.- Application scope: ServiceNow Otto for AI Search - Location: **All** > **Entity View Action Mapper \(EVAM\)** > **View Definitions** > **View Configurations** </td></tr><tr><td> Q&A Genius Result </td><td> Contains the view configuration settings for the Q&A Genius Result configuration in a search application.- Application scope: ServiceNow Otto for AI Search - Location: **All** > **Entity View Action Mapper \(EVAM\)** > **View Definitions** > **View Configurations** </td></tr><tr><td> Taxonomy - Q&A Genius Result </td><td> Contains the view configuration settings for the Q&A Genius Result configuration in Content Taxonomy.- Application scope: ServiceNow Otto for AI Search - Location: **All** > **Entity View Action Mapper \(EVAM\)** > **View Definitions** > **View Configurations** </td></tr><tr><td> Virtual Agent - Q&A Genius Result </td><td> Contains the view configuration settings for the Q&A Genius Result configuration in Virtual Agent.- Application scope: ServiceNow Otto for AI Search - Location: **All** > **Entity View Action Mapper \(EVAM\)** > **View Definitions** > **View Configurations** </td></tr></tbody> </table>## Entity View Action Mapper \(EVAM\) templates installed with ServiceNow Otto for AI Search <table id="table_by1_shf_zwb"><thead><tr><th> Template </th><th> Description </th></tr></thead><tbody><tr><td> AI Search Global - Q&A Genius Result Template </td><td> Contains the component, static value, field-mapping, and action-mapping settings for the Q&A Genius Result configuration in AI Search for Next Experience global search.- Application scope: ServiceNow Otto for AI Search - Location: **All** > **Entity View Action Mapper \(EVAM\)** > **View Definitions** > **View Templates** </td></tr><tr><td> Q&A Genius Result Template </td><td> Contains the component, static value, field-mapping, and action-mapping settings for the Q&A Genius Result configuration in Service Portal.- Application scope: ServiceNow Otto for AI Search - Location: **All** > **Entity View Action Mapper \(EVAM\)** > **View Definitions** > **View Templates** </td></tr><tr><td> Virtual Agent - Q&A Genius Result Template </td><td> Contains the component, static value, field-mapping, and action-mapping settings for the Q&A Genius Result configuration in Virtual Agent.- Application scope: ServiceNow Otto for AI Search - Location: **All** > **Entity View Action Mapper \(EVAM\)** > **View Definitions** > **View Templates** </td></tr></tbody> </table>## List of all components installed with ServiceNow Otto for AI Search To view the complete list of components installed with ServiceNow Otto for AI Search, follow the steps in [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/find-components.md). The application's package name is **ServiceNow Otto for AI Search**. **Parent Topic:**[ServiceNow Otto for AI Search reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/ai-search/reference-now-assist-ais.md)
| title | Components installed with ServiceNow Otto for AI Search |
| description | The ServiceNow Otto for AI Search application installs new system components including scheduled jobs and Entity View Action Mapping \(EVAM\) configurations and templates. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-administration/ai-search/components-now-assist-ais.html |
| release | brazil |
| product | AI Search |
| classification | ai-search |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| keywords | ServiceNow OttoAI Agentsgenerative AIagentic AI |
| breadcrumb | ServiceNow Otto for AI Search referenceServiceNow Otto for AI SearchServiceNow Store applications and integrationsAI SearchSearch administrationConfigure core featuresAdminister the ServiceNow AI Platform |